November 2019

27 November 2019

Resolved Ended:

Difference in Package Credits Remaining On Package vs What is Shown in the Package Redemption History

Frequency: Moderate Description: In some cases, the package credit history "pop-up window" that is accessed from the customer's profile will show fewer packa...

Shopping Cart and Point of Sale
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26 November 2019

Complete Ended:

Upcoming Maintenance: Application Feature Update

At approximately 9:00 pm MT / 11:00 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is no...

Web Application
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Resolved Ended:

Application Feature Updates

At approximately 9:55 pm MT, our development team completed an application update containing the following items (note that high priority issues which were i...

Web Application
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13 Days without incident

12 November 2019

Complete Ended:

Upcoming Maintenance: Application Feature Update

At approximately 8:30 pm MST / 10:30 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is n...

Web Application
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Resolved Ended:

Application Feature Updates

At approximately 9:17 pm MST, our development team completed an application update containing the following items (note that high priority issues which were ...

Web Application
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11 November 2019

Resolved Ended:

Pets Remaining Checked In After Going Through Check Out

Frequency: Moderate Description: Occasionally a pet will go through the checkout process and payment will be applied to the invoice, but the pet will still ...

Reservations and Appointments Shopping Cart and Point of Sale
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Resolved Ended:

Invoice for completed reservation stuck in "Estimate" state

Frequency: Low Description: In some cases, a reservations' invoice will show be stuck the "Estimate" state after checking out. This causes cancellations to n...

Reporting Shopping Cart and Point of Sale
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Resolved Ended:

"Previous Balance" line items being added to invoices after the invoice is closed

Frequency: Low Description: In rare cases, a "previous balance" line item will be added to invoices after the invoice has checked out. This will cause a clos...

Shopping Cart and Point of Sale
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5 Days without incident

05 November 2019

Complete Ended:

Upcoming Maintenance: Application Feature Update

At approximately 9:00 pm MDT / 11:00 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is n...

Web Application
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Resolved Ended:

Application Feature Updates

At approximately 9:06 pm MDT, our development team completed an application update containing the following items (note that high priority issues which were ...

Web Application
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Resolved Ended:

Service Prices Changing After Checkout

Frequency: Moderate Description: We have received reports that some slot-based additional service prices are showing appropriately in the cart but once payme...

Reporting Shopping Cart and Point of Sale
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Resolved Ended:

CardConnect Connectivity Issues

We are investigating reports of connectivity issues with CardConnect. At this time, users may be unable to process credit card transactions.

Payments and Credit Card Processing
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2 Days without incident

02 November 2019

Complete Ended:

First AWS Migration Complete- No issues

Yesterday evening, we completed our first migration of 1% of Gingr customers to AWS. It was a total success! We've been monitoring internal reports and custo...

Web Application
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