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Gingr App Status Service Status
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Support
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    1. Gingr App Status
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    January 2025

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    20 January 2025

    Complete Ended: 20:00 EST - 20 January 2025

    Support Coverage for US MLK Day

    Live chat and phone support will be offline on Monday, January 20, 2025, in recognition of the US Martin Luther King Jr. Day holiday. Email tickets will be m...

    Gingr Support
    View notice →
    10 Days without incident

    09 January 2025

    Resolved Ended: 12:07 EST - 9 January 2025

    Customer Portal Agreement Password Error

    We have received reports that some pet owners may experience an error that their password is incorrect when attempting to sign agreements that are required o...

    Agreements
    View notice →

    Complete Ended: 02:00 EST - 9 January 2025

    Application Update

    An application update is planned for Wednesday, January 8th, with deployment starting at 11pm ET. This release resolves the issue that prevents pet parents ...

    Web Application
    View notice →
    7 Days without incident

    01 January 2025

    Complete Ended: 20:00 EST - 1 January 2025

    Modified Holiday Support Coverage for the New Year's Holiday

    The Gingr support team will be offline for live chat and phone support on Wednesday, January 1, 2025, for the New Year's Day holiday. Email tickets will be m...

    Gingr Support
    View notice →
    February 2025
    December 2024

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