October 2019

29 October 2019

Resolved Ended:

Multiple Pet Reservation Deposits Not Always Showing Every Pet’s Deposit

Frequency: Low Description: When a family of pets have reservations and each pet has a deposit, there are certain cases of deposits not showing on an invoic...

Shopping Cart and Point of Sale
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Resolved Ended:

Invoice Appears To Be Missing Or Is Showing As A Blank Estimate With A Payment Listed

Frequency: Low Description: In some cases, a transaction will be completed and payment will be captured, but an error occurs that clears out the invoices' li...

Shopping Cart and Point of Sale
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Resolved Ended:

Tips Not Splitting Correctly on Tips Report Under Certain Conditions

Frequency: Low to moderate Description: When running the tips report to "Split Tips Based on Percent of Transaction Subtotal?" and "Include General Staff in ...

Reporting
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Complete Ended:

Upcoming maintenance: Feature Update

At approximately 9:00 pm MDT / 11:00 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is n...

Web Application
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Resolved Ended:

Application Updates

At approximately 9:26 pm MDT, our development team completed an application update containing the following items (note that high priority issues which were ...

Reporting Shopping Cart and Point of Sale
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5 Days without incident

23 October 2019

Complete Ended:

Temporary Performance Slowdown

On 10/23/2019 at approximately 9:00 pm MDT, our team will be executing a script to update the deposit payment record timestamps to match the actual payment d...

Web Application Reporting
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1 Days without incident

21 October 2019

Resolved Ended:

Intermittent Gingr App Connectivity

Frequency: Low Description: At approximately 1:48 pm MDT we received reports that some Gingr applications are unable to access their application. Not all Gin...

Web Application
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4 Days without incident

16 October 2019

Resolved Ended:

Commission Report Gives Incorrect Service Price If Service Prices on Multiple Pet Appointments

Frequency: Low to Moderate Description: If a user updates a service price on a multi-pet family of commissionable, appointment-based services, and the prices...

Reporting
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Resolved Ended:

Paying Off a Balance of Open Invoices While Purchasing Store Credit Produces a Bad Invoice

Frequency: Low Description: When paying off a balance from one or multiple open invoices and simultaneously purchasing store credit for a customer's account,...

Shopping Cart and Point of Sale
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Resolved Ended:

Card Brand Breakdown Total Differs Credit Cards Payment Total on Revenue By Date Report

Frequency: Moderate Description: In some apps, the Card Brand Breakdown section's totals are not the same as taking the Credit Card Collected - Refunded diff...

Reporting
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Resolved Ended:

Numbers on Sales Tax Report Do Not Total Correctly

Frequency: Moderate to high Description: In certain tax scenarios, the totals on the report in the Summary will not match the totals listed on the bottom sec...

Reporting
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Resolved Ended:

Refunds for Pre-8/1 Partially Consumed Packages Calculated in Reverse

Frequency: Moderate Description: For packages purchased prior to 8/1 and have at least 1 credit used towards a reservation or service, the auto-calculation ...

Shopping Cart and Point of Sale
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Resolved Ended:

Appointment Checkout Error

Frequency: Moderate to high Description: At 2:30 pm MDT, an issue was reported where clients are unable to complete the checkout process after collecting pay...

Shopping Cart and Point of Sale
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