Invoice for completed reservation stuck in "Estimate" state
This issue is resolved. If you experience this issue going forward, reach out to our support team.
At approximately 9:26 pm MDT, our development team released an update to mitigate this issue. Our team is monitoring for additional reports. If you experience this issue after this update, then reach out to our support team.
Frequency: Low
Description: In some cases, a reservations' invoice will show be stuck the "Estimate" state after checking out. This causes cancellations to not appropriately zero out and can cause payments to be reported as prepayments on revenue reporting.
Example: A customer of mine prepaid for a reservation but now needs to cancel. After canceling the reservation, I can see that the top of the invoice still shows "Estimate". Because it is still an estimate, I cannot yet refund the prepayment until I contact Gingr support.
- Reporting
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Shopping Cart and Point of Sale
- Invoices
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