January 2020

31 January 2020

Resolved Ended:

Editing Check-Out Date in Shopping Cart Error

Issue: Our teams have identified an issue with editing the check-out date once a reservation is added to the shopping cart. When editing the check-out date ...

Shopping Cart and Point of Sale
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30 January 2020

Resolved Ended:

Application Feature Updates

At approximately 9:37 pm MT, our development team completed an application update containing the following items (note that high priority issues which were i...

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5 Days without incident

24 January 2020

Resolved Ended:

Intermittent App Slowness

Our hosting provider, Amazon Web Services, is reporting an issue with DNS resolution on their end. This is affecting multiple Gingr database clusters and use...

Web Application
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7 Days without incident

16 January 2020

Complete Ended:

Upcoming Maintenance: Application Feature Update

At approximately 9:00 pm MT / 11:00 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is no...

Web Application
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Resolved Ended:

Editing a Reservation's Date(s) Does Not Check the New Date's Hours of Operation

Frequency: Low Description: When editing a reservation's start and/or end date, the system will not provide an error if the original start and end time fall ...

Reservations and Appointments
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Resolved Ended:

Quick Checkout of Multiple Pets for Different Reservations Can Apply package credit to the Incorrect Reservation

Frequency: Low Description: If checking out multiple pets in the same family using the package credit quick checkout, the package credit will be redeemed aga...

Reporting Shopping Cart and Point of Sale
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Resolved Ended:

Application Feature Updates

At approximately 9:16 pm MT, our development team completed an application update containing the following items. If you are experiencing an issue, then reac...

Web Application
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Complete Ended:

Live Chat Offline

Live chat will be offline on Thursday, January 16th for a team meeting from 12:00pm -1:00pm MST.

Gingr Support
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5 Days without incident

10 January 2020

Resolved Ended:

App Performance Slowdown

Frequency: Moderate Description: Certain apps are experiencing slow performance. Our team is investigating. Another update in 15 minutes.

Web Application
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09 January 2020

Resolved Ended:

Issue Identified: "Update Booked Services" with Rate Changes Not Working as Expected

Frequency: Low Description: When updating rates for Additional Services and Service Options from Admin » Location Default Rates, checking the "Update Booked ...

Reservations and Appointments
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5 Days without incident

03 January 2020

Resolved Ended:

Historical - Temporary Outage

At approximately 6:46 am MT we were alerted of an outage from our web services provider. After approximately 3 minutes, normal connectivity was restored at a...

Web Application
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