Notice #331839
Investigating

Recurring Package Subscription Expiration Date Error

Began:

We are investigating reports of monthly package subscriptions that start on the 1st of the month receiving an expiration date later than as configured (61 days instead of 30 days). This is impacting subscriptions that start on the 1st of a month that only have 30 calendar days. Impacted subscriptions can be identified via the Active Subscriptions Report and can be edited to adjust the expiration date.

Please reach out to our Support Team if you need assistance identifying impacted subscriptions. We will provide updates as more information becomes available. Thank you for your patience as we work to resolve this.

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