- Past notices
- No further notices from the past 7 days.
We are continuing to work with our messaging provider, Twilio, to finalize the required toll-free number verification for a small number of remaining Gingr customers. We will provide an additional update once this has been fully completed.
We are working with our messaging provider, Twilio, to complete the required toll-free number verification for the remaining affected Gingr customers. We will provide additional updates as more information becomes available.
It has been identified that isolated Gingr customers are experiencing non-deliverability with SMS messages due to pending toll-free number verification through our messaging provider, Twilio. Approximately 25% of Gingr customers are impacted and we are working to resolve this as quickly as possible. We will provide further updates as more information becomes available.
Our development team is continuing to investigate the cause of this issue. Due to the upcoming holidays, there are limited release windows for system updates as we want to ensure product stability through the busy holiday season. Therefore, the timeline for a fix to be released is anticipated to be sometime in January. We will provide additional updates once a specific release date has been identified. We apologize for the inconvenience and appreciate your patience.
We are currently investigating an issue where the email status toggles on the Outgoing Email Log are not functioning properly to reflect the status of sent emails. Outgoing emails themselves are not affected and are sending correctly, however the status toggles are not updating. We will provide additional updates as more information becomes available.
We've received reports of some pet parents getting a blank screen when trying to view a report card on a mobile device. This is occurring in the Gingr for Pet Parents mobile app as well as the Google Chrome browser for clients using a mobile Apple device when Customer Portal 2.0 is enabled. The recommended workaround is for Apple users to view report cards using the Safari browser, or view them on a PC/Mac. This issue does not appear to be impacting Android devices or the legacy customer portal. Our developers are investigating and we will provide additional updates as more information becomes available.
{your_business}.gingrapp.com. If this page says operational and you cannot access your Gingr app, then please get in touch!
This section relates to Gingr's support services like live chat, email support, and knowledge base.
This section relates to Gingr Support's email ticket service.
This section relates to Gingr Support's Live Chat service.
This section relates to Gingr Support's Phone Support service.
This section relates to Gingr's knowledge base and support articles.
This section relates to Gingr's Status page.
This is Gingr's marketing website, located at www.gingrapp.com
This section is for features and systems related to Gingr's agreement management features.
This section is for features and systems related to Gingr's animal management features.
This section relates to Gingr's custom animal icon features.
This is Gingr's real-time photo upload processing service.
This section relates to Gingr's incident form and management features.
This section relates to Gingr's immunization management features.
This section is for features and systems related to Gingr's communications features like email, SMS, and Fax.
This section is related to the real-time notifications that you receive when using Gingr.
This section relates to Gingr's Report Card sending features.
This section is related to SMS messages that Gingr can receive from your customers.
This section relates to Gingr's SMS marketing features.
This section is related to SMS messages that Gingr sends to your customers and employees on your behalf.
This section is for features and systems related to Gingr's calendar features.
This section is for features and systems related to Gingr's client management features.
This section is for features and systems related to Gingr's Customer Portal features.
This section is for features and systems related to Gingr's Dashboard.
This section is for features and systems related to Gingr's employee management features.
This section relates to Gingr's employee to-do list and daily checklist features.
This section relates to the Commission and appointment-related features and settings in Gingr.
This section Relates to Gingr's timeclock and reporting features.
This section is for Gingr's various integrations and Partners such as Broadly, iDogCam, Google Maps, and PrintNode.
This section relates to Gingr's integration with Broadly.
This section relates to Gingr's collar label features for services like PetDetect.
This section relates to Gingr's integration with Google.
This section relates to Gingr's integration with iDogCam.
This section relates to Gingrs incoming fax feature.
This section relates to Gingr's integration with Kisi
This section relates to Gingr's integration with PrintNode
This section relates to Gingr's integration with SureApp
This section is for features and systems related to Gingr's payment processing features like credit card processing.
This section relates to Gingr's reporting related features.
This section is for features and systems related to Gingr's reservation and service management features.
This section relates to Gingr's belongings feature.
This section relates to Gingr's reservation and appointment capacity management features.
This section relates to Gingr's feeding and medication-related features and settings.
This section relates to Gingr's hours of operation management features.
This section relates to Gingr's location default rate management features for reservations and services.
This section relates to the assignment and management of lodgings in Gingr.
This section relates to Gingr's automated pricing rule engine.
This section relates to Gingr's reservation and service management and configuration features and settings.
This section is related to Gingr's Run Card features
This section is for features and systems related to Gingr's shopping cart and point of sale features like retail and packages.
This section relates to Gingr's coupon features and settings.
This section relates to Gingr's invoicing features.
This section relates to Gingr's open line item and tip features.
This section relates to Gingr's package/punchcard features.
This section relates to Gingr's retail features.
This section relates to store credit balances on customer accounts.
This section is for features and systems related to Gingr's databases.