Notice #422478
Identified

New Customer Registration Legacy Customer Portal URL Deprecated

Began:

For businesses who use the legacy Customer Portal to allow new customers to register using their website or other communication, please know the legacy portal registration URL has been deprecated.

If you are utilizing the yourbusinessname.gingrapp.com/front_end/new_customer URL for new customers to register with your facility, customers will receive an error and be unable to submit the New Customer Registration Form as this URL is connected to the legacy customer portal which is deprecated.

You can replace this URL with the following URL which connects to the current customer portal: yourbusinessname.portal.gingrapp.com/#/public/new_customer

You will insert your subdomain in place of "yourbusinessname" as shown above. Once this URL has been updated, customers should then be able to successfully complete and submit the New Customer Registration Form.

Please reach out to our support team (https://support.gingrapp.com) if you have any questions. Thank you so much.

Notice #426132
Identified

Customer Portal Agreement Password Error

Began:

We have received reports that some pet owners may experience an error that their password is incorrect when attempting to sign agreements that are required only for certain reservation types. The following solutions will serve to bypass this error.

If you wish to keep your agreement settings the same, customers are able to sign agreements in the following ways:

  1. From the customer portal navigate to the Account tab > Waivers & Agreements and sign there
  2. If agreements are present on the Owner form, then customers can navigate Account tab > Manage Profiles > Edit Profile and sign there.
  3. The facility can send the agreement via SMS. For more information see our article on Collect Signature via SMS (How-To)
  4. The facility can push the agreement to a tablet for a customer to sign in-person. For more information see our help article on Collect Signature via Tablet (How-To)

Alternatively, you may adjust your settings to bypass this password prompt entirely.

  1. Navigate to Admin > Owner Form to add the Legal Agreements field to the owner form. Make this field required for Customers. Do not make it required for specific reservation types.
  2. Navigate to Admin > Reservation and Appointment Requests to toggle on Require valid profile for self made reservations.
  3. Navigate to Admin > Agreement Templates to edit the agreement(s) so it is not required for specific reservation types. The Status should be left On which means the agreement will be required for all reservation types. This recording shows how to configure this.

If you need any assistance please contact our Support Team. Thank you for your patience while this is resolved.

  • Web Application

    {your_business}.gingrapp.com. If this page says operational and you cannot access your Gingr app, then please get in touch!

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  • Agreements

    This section is for features and systems related to Gingr's agreement management features.

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      This section relates to Gingr's e-signature tablet feature.

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Previous Incidents

[Complete] Application Update

Began: Ended: Duration:
  • Web Application

An application update is planned for Wednesday, January 8th, with deployment starting at 11pm ET.

This release resolves the issue that prevents pet parents from signing agreements when requesting bookings in the customer portal.

Please reach out to the Gingr Support Team if you have any questions or need assistance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.