Issue Identified: "Update Booked Services" with Rate Changes Not Working as Expected

Resolved
Resolved

This issue is now resolved. If you have any questions, reach out to our support team.

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Recovering

At approximately 2:01 pm MT, we completed an update addressing this issue. Our team is monitoring. If you experience an issue, contact support.

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Identified

Frequency: Low

Description: When updating rates for Additional Services and Service Options from Admin » Location Default Rates, checking the "Update Booked Services" box will not properly update service rates to the new rate for services that have already been booked.

Example: I went to implement my yearly rate increase for service and when I was on the "Additional Services" tab, I checked the "Update Booked Services" box so that all of my future services would be updated to the new rate. After doing this, I noticed that new services have the updated rate, but services that are already scheduled do not.

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Began at:

Affected components
  • Reservations and Appointments
    • Location Rates
    • Reservation and Service Management