Invoice Appears To Be Missing Or Is Showing As A Blank Estimate With A Payment Listed
At approximately 9:26 pm MDT, our development team released an update to mitigate the risk of invoices being created with payments, but no charges. If you experience this issue after this update, then reach out to our support team.
Frequency: Low
Description: In some cases, a transaction will be completed and payment will be captured, but an error occurs that clears out the invoices' line items and turns it into a blank estimate. A blank estimate will appear to have no charges but will have a payment associated with it.
Example: I sold a daycare package to a customer but I do not see the package credits on their account. After searching for the credit card reference number, I was able to find an invoice with the payment, but the package is not shown in the charges.
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Shopping Cart and Point of Sale
- Invoices
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