Gingr App - Notice history

At approximately 5:45am MDT we received reports that the View All pages (Owner, Animal, Reservations) and the History Logs are not loading in all apps. Our development team is looking into this now and we will provide updates as they become available.

Our Gingr team is receiving reports of errors when processing cards on file. Initial reports are indicating that this strictly involves newly added cards on file using CardConnect. We are currently investigating the issue and will provide additional updates as they become available.

At approximately 6:43 AM MST on Wednesday, September 21, 2022, we began receiving reports of issues with the SMS feature within Gingr apps. Our teams are investigating the issue and will provide updates as they are available.

At approximately 7:00 PM ET, our development team completed an application update containing the following items. If you are experiencing an issue, then [reach out to our support team](https://support.gingrapp.com/hc/en-us/articles/360057013571-How-to-Contact-Gingr-Support). **Bug Fix:** - Resolved an issue with owner and animal fields designated as required for specific reservation types.

Our development team completed an application update containing the following items. If you are experiencing an issue, [please reach out to our support team](https://support.gingrapp.com/hc/en-us/articles/360057013571-How-to-Contact-Gingr-Support). We released **Location Specific Notifications** to make it easier to manage notifications in multi-location applications. Review [this article](https://support.gingrapp.com/hc/en-us/articles/360057013511-App-Notifications) to learn more about this feature. - Location Specific Notifications places a toggle on all Notifications to allow Admins to determine if each Notification Type should be Global or not (toggle on/enabled = Is Global, toggle off/disabled = Is Not Global) - When a Feature Notification is not Global, it only appears in the Business Location. An example of that is if New Customer Registration has its Toggle Off (Is Not Global) then for a 2 location business ( Location A and Location B ) when a customer registers at Location A, a notification will NOT appear for Location B. - If the New Customer Registration has its Toggle On (Is Global) then for a 2 location business ( Location A and Location B ) when a customer registers at Location A, a notification WILL appear for Location B. - By default, upon release of this feature, isGlobal will be toggled on for all notifications. This can be modified from the Reports & More > Groups Menu **Other Enhancements:** - Customer Portal 2.0 - Added the ability to save a card on file through various transaction types. - Customer Portal 2.0 - added support to view Report Card and Checkout Survey without logging in the Customer Portal. - Added icon capacity check to Quick Checkin workflow. - Updated “Bi-weekly” descriptions to “Semi-monthly” throughout the business portal and customer portal. - New Deposit Email - Added 5 minute delay to reduce duplicate emails. - Enabled Stripe tip features for customers in Canada and United Kingdom using Gingr Payments integrated payment processing. **Bug Fixes:** - Resolved an issue encountered with Payment Only refund attempts for split allocation payment events. - Resolved an issue with required form fields by reservation type. - Resolved an issue that allowed users to void an invoice that had already been refunded. - Resolved an issue where the start and end time of a daycare reservation was changed when an attached appointment-based service was dragged and dropped to a different time on the Facility Calendar. - Resolved a display issue encountered when requesting recurring reservations in the Gingr for Pet Parents mobile app. - Resolved an issue for the new version of the New Appointment Page where capacity warnings were not generated for some overlapping appointments. - Resolved an issue where “Add to Campaign” was not functioning from the Owner Profile, Dashboard, or Calendar Details. - Resolved an issue with Gingr Payments Dashboard displaying the incorrect account representative when there was more than one name listed. - Resolved an issue where Reminder SMS was not sending if “number of minutes before start” was set to 120 - Resolved an issue with Customer Portal 2.0 Recurring Reservation Requests duplication in the business portal. - Resolved an issue where it was displayed that multiple owners were added to campaign when only one was selected from the Communications Tab. - Resolved an issue where the specialist availability was not refreshing for newly selected specialist when booking appointments with the new version of the New Appointment page. - Resolved a Notifications issue where clicking View Message did not load specific conversation thread. - Resolved an issue with credit card details field in Customer Portal 2.0 not displaying correctly. - Resolved an issue with dropdown header blocking functions in Legacy Customer Portal. - Resolved a display issue with signature field in Customer Portal 2.0. - Resolved grammatical errors on Admin >> Customer Interaction Settings page.

Our development team has pushed out the last remaining fixes to all affected apps and these issues have been resolved. Thank you for your patience while our team worked to resolve these issues.