Gingr App - Card on File Removed When Checking in with Gingr PreCheck – Incident details

All systems operational

Card on File Removed When Checking in with Gingr PreCheck

Resolved
Degraded performance
Started almost 4 years agoLasted 620 hours 18 minutes

Affected

Payments and Credit Card Processing

Degraded performance from 11:59 PM to 8:18 PM

Credit Card Processing

Degraded performance from 11:59 PM to 8:18 PM

Gingr Payments

Degraded performance from 11:59 PM to 8:18 PM

Card Connect

Degraded performance from 11:59 PM to 8:18 PM

Updates
  • Resolved
    UTC
    Resolved

    A fix has been released for this issue. Thank you for your patience.

  • Update
    UTC
    Update

    A fix for this issue is scheduled to be released tonight, December 13, beginning at approximately 9pm MST. Additional status updates will be provided upon release.

  • Update
    UTC
    Update

    Our development team has identified a fix for this issue which will be released once testing has been successfully completed. We will provide another update once the specific release timeline has been established.

  • Update
    UTC
    Update

    Our team has identified the cause of this issue and is working on a resolution. We anticipate a fix to be released shortly after the Thanksgiving holiday. We will provide additional updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    It has been identified that when checking in a pet for a reservation type with the Gingr PreCheck form configured, cards on file are being cleared from the owner profile. The current workaround is to delete the associated Gingr PreCheck form or manually re-add the credit card details after check-in. Our team is working to address this issue as soon as possible. We will provide additional updates as more information becomes available.

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