Card on File Removed When Checking in with Gingr PreCheck

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

ResolvedDecember 14, 2022 at 8:18 PMUTC
A fix has been released for this issue. Thank you for your patience.
UpdateDecember 13, 2022 at 6:11 PMUTC
A fix for this issue is scheduled to be released tonight, December 13, beginning at approximately 9pm MST. Additional status updates will be provided upon release.
UpdateDecember 06, 2022 at 4:06 PMUTC
Our development team has identified a fix for this issue which will be released once testing has been successfully completed. We will provide another update once the specific release timeline has been established.
UpdateNovember 23, 2022 at 7:12 PMUTC
Our team has identified the cause of this issue and is working on a resolution. We anticipate a fix to be released shortly after the Thanksgiving holiday. We will provide additional updates as more information becomes available.
InvestigatingNovember 18, 2022 at 11:59 PMUTC
It has been identified that when checking in a pet for a reservation type with the Gingr PreCheck form configured, cards on file are being cleared from the owner profile. The current workaround is to delete the associated Gingr PreCheck form or manually re-add the credit card details after check-in. Our team is working to address this issue as soon as possible. We will provide additional updates as more information becomes available.

Gingr App - Card on File Removed When Checking in with Gingr PreCheck – Incident details