Gingr App - Notice history

All systems operational

Web Application - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Gingr Support - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Gingr Website - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Customer Portal - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Dashboard - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Reporting - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2022
Jun 2022
Jul 2022

Notice history

View current status

Jul 2022

Gingr Support Team Unable to Access Apps
ResolvedDegraded performance33 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved and the support team is now able to address inquiries as normal. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Our support team is being impacted by an issue that is currently preventing our agents from being able to access apps. This is affecting our ability to address support inquiries and we may need to follow up once the issue is resolved. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

App Access Error
ResolvedDegraded performance4 hours 56 minutes
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. We greatly appreciate your patience.

  • Update
    UTC
    Update

    At this time accessibility and functionality across all apps appears to be restored to a normal state. We will continue to monitor to ensure that the issues are fully resolved.

  • Update
    UTC
    Update

    We are now seeing improvement in accessibility across the remaining apps that were still impacted. We are continuing to monitor the issue closely.

  • Update
    UTC
    Update

    We are working closely with the AWS team on a solution for the remaining affected apps. We will provide additional updates as more information becomes available.

  • Update
    UTC
    Update

    Our teams are continuing to work on a solution for the remaining apps that are still experiencing an outage. We will provide additional updates as more information becomes available.

  • Update
    UTC
    Update

    We are continuing to see improvement in accessibility for most apps. We have identified a subset of customers on one specific server that are still impacted. We are working with our IT team to resolve this as quickly as possible.

  • Update
    UTC
    Update

    We are beginning to see some apps coming back online and are monitoring the issue closely. We will provide additional updates as more information becomes available.

  • Update
    UTC
    Update

    It has been identified that the outages are due to a widespread Amazon Web Services (AWS) outage, and not the Gingr application itself. Updates are available on the AWS status page here: https://status.aws.amazon.com. We will provide additional updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We have received reports that some customers are currently experiencing an error when attempting to access their Gingr app. We are currently investigating the issue and our teams are working to address it as quickly as possible.

CardConnect Card Processing Disruption
ResolvedDegraded performance5 hours 35 minutes
  • Resolved
    UTC
    Resolved

    CardConnect has marked this incident as resolved. Thank you for your patience.

  • Update
    UTC
    Update

    CardConnect has reported that a fix has been implemented and they are monitoring the results.

  • Update
    UTC
    Update

    CardConnect has indicated that the issue has been identified and a fix is being implemented. Additional updates will be provided as more information becomes available.

  • Investigating
    UTC
    Investigating

    CardConnect is currently investigating a service disruption that may be impacting some customer's ability to process payments. We will provide updates as more information becomes available. You can follow this incident directly on their status page here: https://status.cardconnect.com/incidents/lwhq8vkscbjv

Jun 2022

No notices reported this month

May 2022

Isolated App Outage
ResolvedDegraded performance24 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved and all apps are now accessible. Thank you for your patience.

  • Update
    UTC
    Update

    Our development team has identified the issue and is working to resolve it as quickly as possible. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    At approximately 3:15pm MDT we began receiving reports of some apps not loading. This appears to be an isolated incident and is not impacting all customers. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.

Previous

May 2022 to Jul 2022

Next

© 2026 Gingr, a TogetherWork brand. All rights reserved.
Terms of Service Privacy Policy US Supplemental Privacy Policy