Gingr App - Reported SMS Interruption – Incident details

All systems operational

Reported SMS Interruption

Resolved
Degraded performance
Started about 4 years agoLasted 3 hours 19 minutes

Affected

Communications

Degraded performance from 1:16 PM to 4:35 PM

SMS

Degraded performance from 1:16 PM to 4:35 PM

Incoming SMS

Degraded performance from 1:16 PM to 4:35 PM

Marketing SMS

Degraded performance from 1:16 PM to 4:35 PM

Outgoing SMS

Degraded performance from 1:16 PM to 4:35 PM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident regarding the SMS issues within Gingr apps. Thanks so much for your patience.

  • Update
    UTC
    Update

    The development team has deployed a fix for the SMS functionality issues Gingr apps were experiencing. They are now monitoring to ensure resolution.

  • Update
    UTC
    Update

    Our development team has identified the issue with SMS functionality within Gingr apps. They are currently working to resolve the issue.

  • Investigating
    UTC
    Investigating

    At approximately 6:43 AM MST on Wednesday, September 21, 2022, we began receiving reports of issues with the SMS feature within Gingr apps. Our teams are investigating the issue and will provide updates as they are available.

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