Affected Components: ,

Oct 19, 20:16:38 GMT+0
Identified - We are investigating an issue affecting outbound email for Gingr customers who use the “Send email from Gingr’s domain” setting. Emails sent from Gingr, including system emails and marketing campaigns, may not be delivered. Our team is working with our third party email provider to restore service. .

Duration: 4 hours

Affected Components:

Sep 16, 08:00:03 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 16, 04:00:05 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Sep 15, 13:10:00 GMT+0
Identified - We have scheduled infrastructure maintenance on Wednesday, September 16, from 12:00 AM – 4:00 AM ET. During this maintenance window, Gingr may experience brief periods of downtime when users will be unable to log in or access the system. We do not expect Gingr to be unavailable for the full four-hour window. API solutions, such as Gingr API, Partner API, and Public API may experience brief disruptions in the same time frame To minimize disruption, we recommend completing any time-sensitive work, such as check-ins, payments, or reports, before 11:00 PM ET. This work is a backend infrastructure upgrade and does not include changes to your database structure or data. Thank you for your patience and understanding. Please let us know if you have any questions..

Duration: 3 hours

Affected Components:

Sep 1, 05:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 1, 02:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Aug 31, 21:27:29 GMT+0
Identified - An application update is scheduled for Monday, August 31st, beginning at 10:00PM ET. Some users may experience brief periods of slow loading during this time. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Affected Components:

Sep 1, 14:59:51 GMT+0
Resolved - Update: Webcam Pages – Service Restored The third-party service issue has been resolved, and webcam connectivity has been fully restored for all customers. We apologize for the disruption and thank you for your patience. .

Aug 29, 20:12:12 GMT+0
Identified - Update: Webcam Pages – Partial Connectivity Restored Some customers are now able to connect to their webcams. Due to an outage with a third-party service, some customers may still be unable to connect at this time. We continue to investigate and will provide a further updates. Thank you for your patience..

Aug 29, 18:10:59 GMT+0
Investigating - Service Disruption: Webcam Pages Not Loading Our webcam pages have been experiencing an issue that prevents them from loading. Our team is actively investigating the cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience. Thank you for your patience..

Duration: 3 hours

Affected Components:

Aug 6, 06:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Aug 6, 03:00:03 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Aug 5, 21:44:34 GMT+0
Identified - An application update is scheduled for Wednesday, August 5th, beginning at 11PM ET. Some users may experience brief periods of slow loading during this time. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Affected Components:

Jul 29, 14:44:58 GMT+0
Resolved - This was fixed at 3:30 am Pacific time. This has been resolved. Thank you for your patience while we corrected this. .

Jul 28, 21:40:34 GMT+0
Investigating - Following a recent software update, the Tips Report may display tip amounts from past years within your selected date range, causing totals to appear higher than expected. The Revenue by Date report is not affected. We are actively working on deploying a fix for this by 3:00 AM EST 07/29/2026. .

Duration: 4 hours

Affected Components:

Jul 28, 07:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jul 28, 03:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jul 27, 18:53:58 GMT+0
Identified - An application update is scheduled for Monday, July 27th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release expands tipping functionality to open invoices in the pet parent portal and estimates in the business portal and pet parent portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Duration: 3 hours

Affected Components:

Jul 8, 06:00:05 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jul 8, 03:00:08 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jul 7, 21:24:11 GMT+0
Identified - An application update is scheduled for Tuesday, July 7th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes improvements to reservation booking performance and user permission management. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Duration: 3 hours

Affected Components: , , , , ,

Jun 25, 06:00:06 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jun 25, 03:00:07 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jun 24, 22:02:02 GMT+0
Identified - An application update is scheduled for Wednesday, June 24th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes defect fixes across the Gingr business portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Duration: 3 hours

Affected Components:

Jun 18, 06:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jun 18, 03:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jun 17, 22:22:23 GMT+0
Identified - An application update is scheduled for Wednesday, June 17th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes small improvements and defect fixes across the Gingr business portal and pet parent portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Jun 9, 01:05:44 GMT+0
Resolved - All phone lines for Gingr Support are now functional. This incident has been resolved. Thank you for your patience. .

Jun 8, 18:52:38 GMT+0
Investigating - We are currently experiencing an issue with our telecommunication provider preventing you to reach a Support team member. While we actively resolve this issue, we welcome you to leverage our Support services via phone at +1 (888) 503-4647, email, or messaging. We apologize for the inconvenience. .

Duration: 4 hours

Affected Components:

May 28, 07:00:04 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

May 28, 03:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

May 27, 18:12:13 GMT+0
Identified - **An application update is planned for the evening of Wednesday, May 27th.** Deployment is scheduled to begin at 11:00 PM ET and is expected to last several hours. During this maintenance window, some users may experience brief periods of slow loading times or temporary service disruptions. **What's Changing** This release introduces **automated Credit Card Surcharging** for eligible U.S.-based Gingr Payments merchants, allowing businesses to automatically recover up to 3% in credit card processing costs across supported payment channels. Additional updates include improvements to memberships administration and reporting, enhanced location-based access controls for delegated admin users, and fixes related to reservation history visibility and owner transfer permissions within pet profiles. **Release Notes & Support** Review the Release Notes in your application for full details. Please reach out to the Support Team if you have questions or need assistance..

Duration: 2 hours

Affected Components: , , , ,

May 14, 05:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

May 14, 03:00:08 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

May 13, 21:42:34 GMT+0
Identified - An application update is planned for Wednesday, May 13th with deployment starting at 11:00PM ET. With this release, we are resolving issues with notices and appointments not displaying on the Facility Calendar as expected. Upon completion of the release, review the Release Notes for details. .

Affected Components:

May 13, 17:21:03 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

May 9, 19:34:56 GMT+0
Monitoring - We've fixed the core issue, and our team is monitoring..

May 9, 18:52:55 GMT+0
Investigating - We are currently investigating reports of users receiving a Gingr Database error upon login affecting a limited scope of customers. If you are experiencing errors, please reach out to support. .

Affected Components: ,

May 14, 13:06:36 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

May 13, 20:30:47 GMT+0
Identified - This issue will be fixed in a release planned for the night of Wednesday, May 13th. Thank you for your patience..

May 7, 14:54:49 GMT+0
Identified - We are currently investigating an issue affecting the display of Notices on the Facility Calendar following our most recent release. Some users may no longer see Notices unless they are explicitly tagged. Previously, Notices were visible to all users regardless of tagging. Our team is actively working to identify the root cause and restore expected visibility. If you are unable to locate a Notice, please contact Support for assistance. We will continue to provide updates here as more information becomes available..

Affected Components: , , ,

May 13, 12:38:56 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

May 6, 19:44:10 GMT+0
Monitoring - We have resolved the issue causing the calendar date picker on the New Appointment page to display availability incorrectly. The system is currently recovering, and we are actively monitoring to ensure full stability. If you are experiencing issues with the display of your Facility Calendar, toggling the Show/Hide filters (reservations, services, and notices) or adjusting other filters such as specialists and booking categories may help restore expected visibility. If issues persist, please contact Support for further assistance..

May 6, 14:47:57 GMT+0
Investigating - We are currently investigating issues affecting the Facility Calendar and New Appointment page. Some users report that existing services are not displaying on the Facility Calendar (both New and Legacy views). Additionally, the calendar date picker on the New Appointment page may incorrectly show all dates as fully booked, even when availability exists. Appointments can still be booked via the New Appointment page, as availability displays correctly after selecting a specific date. Our team is actively working to identify the root causes and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available..

Affected Components: , ,

May 13, 12:38:13 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

May 6, 15:14:19 GMT+0
Monitoring - A fix has been released, and the system is currently recovering. We are continuing to monitor performance to ensure full stability..

May 6, 15:04:48 GMT+0
Identified - We have identified the issue and are working to release a fix as soon as possible..

May 6, 14:39:47 GMT+0
Investigating - We are currently investigating an issue affecting WisePOS E terminal connections for Gingr Payments merchants. Impacted businesses may be unable to connect to their terminals. Our team is actively working to identify the root cause and restore normal terminal functionality as quickly as possible. In the meantime, Gingr Payments transactions can still be completed using cards saved on file or via manual card entry. We will continue to provide updates here as more information becomes available..

Duration: 3 hours

Affected Components:

May 6, 06:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

May 6, 03:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

May 5, 16:50:48 GMT+0
Identified - An application update is scheduled for Tuesday, May 5th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes small improvements and defect fixes across the Gingr business portal and pet parent portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed..

Duration: 3 hours

Affected Components:

Apr 1, 11:47:02 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Apr 1, 11:39:46 GMT+0
Identified - An application update is scheduled for Tuesday, March 31, beginning at 11:00 PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. Highlights: - First Time Booking Icon Enhancements: Icons now distinguish between a pet’s first visit ever and their first visit at a specific location. - Membership Pricing per Service: Membership benefits can now be applied per individual service or service option for more precise discounting. - Additional Updates & Fixes: Improvements and defect fixes across reporting (vaccinations, reservations, customer spend, commissions, packages), recurring bookings, and timezone handling. Review the release notes for details and reach out to the Support Team if assistance is needed..

Duration: 3 hours

Affected Components:

Feb 12, 07:00:04 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Feb 12, 04:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Feb 11, 20:33:41 GMT+0
Identified - An application update is scheduled for Wednesday, February 11th, starting at 11:00 PM ET. During this time, some users may experience lag or slow loading. For full details, review the release notes available in your application. If you need assistance, please contact Support..

Duration: 1 hour

Feb 5, 09:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Feb 5, 08:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Feb 5, 02:03:26 GMT+0
Identified - Users may experience intermittent issues or delays when loading the application between 3:00 AM and 4:00 AM ET due to scheduled maintenance. We appreciate your patience as we work to improve system performance..

Duration: 3 hours

Affected Components:

Jan 29, 07:00:06 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jan 29, 04:00:03 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jan 28, 21:06:43 GMT+0
Update - An application update is scheduled for Wednesday, January 28, starting at 11:00 PM ET, and is expected to take a few hours. During this time, some users may experience lag or slow loading. This release focuses on reporting improvements, accuracy, and overall reliability. Key updates include: - A new Packages Sold report showing package-level sales and revenue without manual calculations - Improved reporting by location, ensuring results align with user location access - Additional reporting fixes and enhancements - Updates to memberships, packages, invoices, owner and pet profiles, and the Pet Parent Portal For full details, please review the release notes available in your application. If you need assistance, please contact Support..

Affected Components: , ,

Feb 2, 16:33:06 GMT+0
Resolved - This issue has not been resolved. Please reach out if you continue to experience any issues. .

Jan 29, 21:00:17 GMT+0
Update - All identified issues affecting the Email Marketing Editor have been resolved. The Email Marketing Editor is now available, and we are monitoring recovery to ensure continued stability. If you experience any issues, please contact Support..

Jan 29, 19:10:41 GMT+0
Update - We have identified an issue affecting previously uploaded image files in the Email Marketing Editor following last night’s system update. To prevent further impact, we are reverting the related changes. As a result, the Email Marketing Editor will be temporarily unavailable again. Our team is actively working to address the image file issue and restore full Email Marketing Editor functionality as soon as possible. We will share additional updates as they become available. No action is required at this time..

Jan 28, 16:49:17 GMT+0
Investigating - We are aware of an issue that prevents customers from using the email marketing editor to create or edit email marketing campaigns. This issue is due to a required update to an underlying service. The necessary changes have been completed and are included in the system release scheduled for tonight. Full functionality is expected to be restored once the release is deployed. No action is required at this time..

Jan 23, 13:51:53 GMT+0
Resolved - All memberships that were set to renew between 1/16-1/22 have been processed. If you experience any other issues with memberships, please reach out to our support team at support@gingrapp.com .

Jan 22, 18:39:33 GMT+0
Update - The issue with memberships that did not renew between January 16th and today has been resolved. Memberships that should have renewed during this time are being processed. Any memberships that were cancelled will not be renewed. No additional actions are needed at this time. We will provide another update when all memberships have been renewed..

Jan 22, 16:52:00 GMT+0
Investigating - We have received reports that memberships set to auto-renew starting January 16th or after have not processed. Memberships created on or after the 16th have processed as expected. As a result, pet parents whose memberships did not renew will not have benefits available on their accounts. Our team has identified the issue and is working towards a solution. No action is needed on your part at this time. We will provide additional updates as more information becomes available. .

Duration: 3 hours

Affected Components:

Jan 13, 07:00:08 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jan 13, 04:00:00 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jan 12, 23:39:09 GMT+0
Update - An application update is planned for Monday, January 12th with deployment starting at 11PM ET. Please review the release notes for details and reach out to Support if you need assistance. .

Duration: 3 hours

Affected Components:

Dec 17, 07:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Dec 17, 04:00:06 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Dec 16, 22:26:43 GMT+0
Update - We have scheduled an application update for Tuesday, December 16, with deployment beginning at 9:00 PM MT (11:00 PM ET). This update will resolve issues affecting employee notes and agreements that were introduced in our most recent release. After the deployment is complete, review the Release Notes within your application for full details. Reach out to Gingr Support if you need assistance. .

Affected Components: ,

Jan 23, 14:10:22 GMT+0
Resolved - This issue is now resolved .

Dec 17, 16:25:12 GMT+0
Update - A hot fix was released to resolve this issue. We are monitoring for additional reports. If you are experiening issues with agreements please contact support@gingrapp.com .

Dec 16, 17:15:42 GMT+0
Investigating - We’ve identified an issue affecting the **Unsigned Agreements** and **Signed Agreements** reports where the **Agreement Type** field is not functioning as expected. We’ve also identified a related issue where editing existing agreements may cause loading delays or failures for users in some applications. **Agreement icons and signature functionalities are operating as expected.** Our development team is actively working on a fix, and we’re prioritizing a resolution as quickly as possible. We’ll provide updates as more information becomes available..

Duration: 4 hours

Affected Components:

Dec 16, 08:00:02 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Dec 16, 04:00:07 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Dec 15, 21:02:41 GMT+0
Update - **An application update is planned for Monday, December 15th,** with deployment starting at 9:00pm MT (11:00pm ET). Gingr 4.6.0 introduces updates designed to ease your team’s workload, remove friction from daily tasks, and set your business up for a strong start in the new year. Highlights of the release are included below. Please reach out to Gingr Support if you have any questions or require assistance. **More Flexible Way to Build Packages** Multi-Component Packages allow you to bundle credits for reservations and services into a single offering. A new configuration wizard simplifies setup and supports scheduled rate changes. These updates provide pet parents a cleaner buying experience while helping your team manage packages with less manual work. **Location-Specific Agreements** You can now assign specific locations to Agreements. When a pet parent signs, Gingr records the location automatically. This gives your team better visibility and helps ensure customers always sign what’s required for the right location. **New Option to Streamline Search Results** Multi-location teams can enable a setting that limits search results to the user’s current location. This helps staff quickly find the right owners and pets, especially during high-volume days. **More Control Over Store Credit** A new setting allows store credit to be used only at the location where it was purchased, offering clearer financial tracking across multiple sites. **Employee Notes Improvements** Employee Notes now automatically capture the user’s current location when a note is created. Notes and reports can be filtered by location, making it easier for managers and staff to understand activity across facilities. **Owner & Pet Profile Tab Updates** Owner and pet profile tabs now include an updated multi-select location field. This improves the experience across Reservations, Deposits, Invoices, Report Cards, Agreements, and other records. **More Control Over Evaluation Results** Your business can now decide whether evaluation results apply to a single location or to all locations. This gives multi-location organizations flexibility in how they track and share evaluation outcomes. **Stability Fixes Across the App** We’ve included membership corrections, pet parent portal improvements, checkout updates, and other fixes designed to smooth out daily workflows and reduce friction during your busiest season..

Affected Components:

Dec 5, 14:39:09 GMT+0
Resolved - This issue has been resolved and impacted apps are now accessible. Please contact our support team if you need any assistance. Thank you for your patience..

Dec 5, 13:21:38 GMT+0
Investigating - We are receiving reports that some Gingr apps are not loading. This appears to be an isolated incident and is not impacting all customers. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available..

Duration: 3 hours

Affected Components: ,

Nov 20, 07:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Nov 20, 04:00:00 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Nov 19, 19:01:35 GMT+0
Update - ### **An application update is planned for Wednesday, November 19th**. Deployment will start at 9pm MT (11pm ET) and is expected to complete within 3 hours. Some users may experience slow loading times during deployment. After the release, please review the release notes for full details and reach out to the Support team if you have any questions or require assistance. ### **Release Notes** **📝 Agreement Updates** - Resolved an issue where pet parents who were not logged in to the pet parent portal were redirected to the login page when accessing an agreement link sent via SMS. Pet parents can now open and sign agreements directly from the SMS link without needing to log in first. - Resolved an issue where agreements sent via SMS displayed the reservation type description instead of the actual agreement text when tied to specific reservation types. Customers now correctly see the intended agreement content when receiving the link via SMS. **📅 Booking Updates** - Resolved an issue that prevented pet parents from proceeding when selecting times for non-Specialist scheduled services with a frequency other than Once. Pet parents can now successfully add services when requesting bookings. - Resolved an issue in the Business Portal where reselecting the reservation end time could display hours from both the start and end dates, allowing users to select times outside the configured Hours of Operation. End times now correctly reflect only the hours for the selected end date. **🔧 Other Updates** - Resolved an issue where package subscriptions were renewing progressively later in the day for businesses with a large volume of subscriptions renewing on the same date, causing packages to be unavailable at checkout. .

Affected Components: ,

Dec 16, 17:16:47 GMT+0
Resolved - We've resolved the incident. Thanks for your patience..

Nov 19, 15:20:25 GMT+0
Investigating - We are aware of an issue affecting password resets for some users whose passwords have expired. Impacted users may encounter a blank or continuously loading screen when attempting to reset their password or log in. Our team is investigating this issue and working to restore normal password reset functionality as soon as possible. To prevent being locked out, we strongly **recommend that users update their passwords before they expire**. Passwords can be updated anytime under **Reports & More > Users > Edit User**. If a user is already locked out, another team member with user management permissions can reset their password from Reports & More > Users > Edit User, or you can contact Gingr Support for assistance. We will provide updates here as more information becomes available..

Affected Components: , , , , ,

Nov 18, 18:22:16 GMT+0
Resolved - CloudFlare has now resolved the incident. Thanks for your patience..

Nov 18, 17:38:18 GMT+0
Investigating - We are currently monitoring an outage with our technology partner, Cloudflare, that may impact performance and accessibility of the customer portal and payment services. Users may experience slower load times or intermittent access issues. This disruption may also affect certain integrated partner services, including Gingr Payments (Stripe) and CardConnect, and/or related APIs or webhooks. Our team is actively tracking Cloudflare’s status and will provide updates as services stabilize or you can find information here https://www.cloudflarestatus.com/. Thank you for your patience as we work to minimize impact. .

Duration: 3 hours

Affected Components:

Nov 13, 07:00:08 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Nov 13, 04:00:00 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Nov 12, 17:59:24 GMT+0
Update - An application update is planned for Wednesday, November 12th. Deployment will start at 9pm MT (11pm ET) and is expected to complete within 3 hours. Some users may experience slow loading times during deployment. After the release, please review the release notes in Gingr for full details and reach out to the Support team if you have any questions or require assistance..

Nov 10, 19:34:10 GMT+0
Resolved - The reports of slowness within Gingr have been resolved. Our team took action to address the issue, and the application should now be performing normally. If you are still experiencing any issues, please reach out to our support team for assistance. We apologize for any inconvenience this may have caused and appreciate your patience..

Nov 10, 17:46:49 GMT+0
Investigating - Our team is aware of reports of slowness within Gingr and is actively investigating the issue. We are working to identify the cause and implement a resolution as quickly as possible. We apologize for any inconvenience and will provide updates as soon as more information is available..

Affected Components:

Feb 2, 16:33:22 GMT+0
Resolved - We've now resolved this issue. Thanks for your patience..

Jan 23, 14:09:34 GMT+0
Update - The issue with Estimated Arrival Dates on the Payouts tab in the Gingr Payments Dashboard has been identified and a solution will be released in our next update later this month. .

Nov 5, 21:07:22 GMT+0
Investigating - We have identified an issue affecting the Gingr Payments Dashboard where the Payouts tab may display an incorrect Estimated Arrival Date and payout status. This is a **display-only issue;** actual payouts are processing under the expected timeline. Please note that there is a **separate incident** on this Status page where **some US merchants may have a payout delay on 11/5/25**. Our development team is working towards a fix and will provide an update once more information is available..

Affected Components: , , , ,

Nov 7, 21:09:58 GMT+0
Resolved - This issue has been resolved. All payouts have been successfully processed as expected. If you are still experiencing any issues, please contact our Support team for assistance. .

Nov 5, 21:06:41 GMT+0
Investigating - We are aware of an issue causing delays in payouts for **some U.S. merchants using Gingr Payments**. Our payment processor, Stripe, has identified a problem affecting a subset of connected accounts. As a result, **affected payouts are expected to be delayed by approximately one business day**. Our teams are monitoring the situation closely and are in contact with Stripe as they work to resolve the issue. Please note that a **separate incident** will be posted on this page describing a **display error on the Gingr Payments Dashboard**. At this time, no action is required from your side, and funds are expected to arrive in linked bank accounts. We’ll provide an update as soon as more information is available..

Duration: 3 hours

Affected Components:

Oct 31, 06:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Oct 31, 03:00:05 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Oct 29, 21:23:07 GMT+0
Update - An application update is planned for Thursday, October 30th. Deployment will start at 9pm MT (11pm ET) and is expected to complete within 3 hours. Some users may experience slow loading times during deployment. After the release, please review the release notes in Gingr for full details and reach out to the Support team if you have any questions or require assistance..

Duration: 4 hours

Affected Components:

Oct 23, 07:00:02 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Oct 23, 03:00:00 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Oct 22, 19:04:12 GMT+0
Update - An application update is planned for Wednesday, October 22nd starting at 11pm ET. Deployment may take up to 4 hours to complete. Some users may experience brief delays or slow loading times during deployment. Highlights of the release are included below. After the release, review the full list of updates in the Release Notes in your application. Reach out to the Gingr Support team with any questions or concerns. 👑 **Membership Updates** - **Sell Memberships Online**: Pet parents can now purchase memberships directly through the Pet Parent Portal, giving businesses an easy new way to boost sales and convenience. - **Skip Signature for $0 Memberships**: Streamline sign-ups for free memberships by making signatures optional. - **Online Special Pricing**: Membership discounts now automatically apply during online purchases to allow pet parents to take full advantage of their membership benefits. 📅 **Booking & Portal Enhancements** - Fewer clicks for pet parents with new auto-selection improvements. - Clearer headers now display pet names, reservation types, and prices. - Multiple bug fixes ensure accurate pricing, scheduling, and availability across all devices. _Pet parents using the Gingr for Pet Parents app should update via the App Store or Google Play to see the latest improvements._ 🐶 **Evaluation & Pet Profile Improvements** - Evaluation rules for Group Training Classes now enforce correctly, preventing unqualified enrollments. - Icons and evaluation results now display accurately in all views. - Fixed a few display issues with pet and owner profiles..

Oct 21, 16:07:41 GMT+0
Resolved - Our phone provider has resolved the issue that was affecting our support line, and calls are now coming through normally. Thanks for your patience..

Oct 20, 14:31:46 GMT+0
Investigating - We're currently experiencing an issue with our phone support system due to an outage with our provider. Their team is actively investigating, and we'll share updates as soon as we have more information. In the meantime, please reach out to us through chat or email, we're here and ready to help!.

Affected Components:

Nov 18, 18:26:30 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Oct 23, 13:44:51 GMT+0
Update - A resolution has been implemented, and our team is continuing to monitor the situation to ensure everything continues running smoothly..

Oct 17, 14:31:01 GMT+0
Investigating - We're currently investigating a known issue affecting new customer registrations in the Gingr Pet Parent Portal. Some new customers may experience intermittent issues registering. Our team is actively working on a fix and we appreciate your patience..

Affected Components: , ,

Oct 17, 14:32:39 GMT+0
Resolved - This incident has been resolved. Thanks for your patience..

Oct 15, 18:29:03 GMT+0
Investigating - We have been notified that Beefree.io is currently undergoing maintenance that may be impacting our Gingr customers utilizing marketing campaigns and the marketing campaign editor. For further information, please see the Beefree.io status page: https://status.beefree.io/ We will update the Gingr Status Page once the maintenance has been completed..

Oct 7, 17:58:24 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Oct 6, 17:11:01 GMT+0
Update - Our team has made additional adjustments to improve performance and stability within Gingr. Since these changes were implemented, we have not received any new reports of slowness or blank screens. We will continue to monitor system performance closely to ensure stability. If you are still experiencing any issues, please reach out to our Support Team so we can investigate further. We sincerely appreciate your patience and understanding while we worked to resolve this issue. .

Oct 5, 17:47:02 GMT+0
Update - Our development team has been actively investigating reports of slowness and blank screens within Gingr. We made several adjustments to our web servers and databases, which provided relief for many customers; however, we continue to receive reports of performance issues impacting some users. The team is working on deeper, long-term improvements to the way data is processed and loaded in order to improve performance across the platform. These changes are complex and ongoing, but we want to assure you that this issue remains a top priority. We truly understand how disruptive this is to daily operations and appreciate your continued patience as we work toward a permanent solution..

Oct 4, 14:38:09 GMT+0
Investigating - We’re aware of an issue causing delayed load times and blank screens on several pages in Gingr. We understand how disruptive this is to your operations and sincerely apologize for the frustration. Our development team is treating this as a top priority and actively working on a permanent fix. We’ll continue to post updates here as soon as we have more information..

Duration: 3 hours

Affected Components:

Sep 25, 06:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 25, 03:00:00 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Sep 24, 20:13:26 GMT+0
Update - **An application update is planned for Wednesday, September 24th, with deployment starting at 9pm MT (11pm ET).** Deployment may take up to 3 hours to complete. This release includes key fixes and improvements. Please review the release notes in your application upon completion of the update. Reach out to the Gingr Support Team if you have any questions or need assistance..

Affected Components:

Sep 18, 16:51:10 GMT+0
Resolved - This issue has been resolved. We appreciate your patience..

Sep 18, 14:57:02 GMT+0
Investigating - We have received reports that some customers are experiencing slower loading times across the Gingr application, and are currently investigating the root cause of this issue. We will continue to provide updates as they become available. .

Duration: 3 hours

Affected Components:

Sep 12, 06:00:08 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 12, 03:00:01 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Sep 12, 02:18:38 GMT+0
Update - An application update is planned for Thursday, September 11th with deployment starting at 9pm MT (11pm ET). This update resolves an issue that impacted the functionality of the legacy appointment page following the Gingr 4.3.0 release. Please reach out to the support team with any questions or concerns. .

Affected Components: ,

Sep 12, 15:41:28 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Sep 11, 18:44:22 GMT+0
Investigating - We are aware of an issue introduced in our latest release that is preventing the legacy version of the New Appointment page from working correctly. **Our team is preparing a hotfix and we expect a resolution as soon as possible.** In the meantime, we recommend switching to the current version of the New Appointment page, which provides an improved booking experience. Please see this Knowledge Base Article on making the switch: https://support.gingrapp.com/hc/en-us/articles/29474069829005-Get-Started-with-the-New-Appointment-Page-Reference Benefits of the New Appointment Page: - Effortlessly add new owners and pets without leaving the booking flow - Confirm accurate appointments with a quick review of essential pet details - Simplify scheduling by adding daycare to grooming appointments in one step - Keep appointments running smoothly with clear drop-off and pick-up times for slot-based appointments - Rebook favorite services in seconds with booking from history - Stay on top of your schedule with a preview pane that helps prevent overbooking - Boost sales and customer satisfaction by adding promotions directly to estimates **We will post another update here once the hotfix has been released**. Thank you for your patience as we work quickly to resolve this..

Duration: 1 hour

Affected Components:

Sep 11, 15:35:37 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 11, 15:34:27 GMT+0
Update - The scheduled maintenance has been completed and the issue impacting the creation of bookings has been resolved. All systems are now operating normally. Thank you for your patience..

Sep 11, 14:46:39 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Sep 11, 14:44:30 GMT+0
Update - Applications will be updated starting at 8:45am MT (10:45am ET). This update resolves an issue impacting the creation of bookings that was introduced with the most recent release. Please reach out to the support team with any questions or concerns. .

Affected Components: , ,

Sep 11, 15:38:24 GMT+0
Resolved - A fix has been deployed for the issue causing incorrect capacity error messages. Reservation requests and booking management should now function as expected. We will continue monitoring system performance closely, but all services are currently operating normally. Thank you for your patience while we worked to resolve this..

Sep 11, 13:14:27 GMT+0
Investigating - We have received reports of an issue that is causing incorrect capacity error messages when requesting, managing, or creating reservations in the Pet Parent Portal and on the business end. Pet parents may be blocked from submitting booking requests in the pet parent portal, and business users may also encounter errors when managing or creating bookings. In some cases, users with the “can override capacity” permission are able to move forward, while those without this permission cannot. We understand how disruptive this is for your operations and sincerely apologize for any frustration it may be causing. Our development team is treating this as a top priority and working toward a permanent fix. If you are affected, please reach out to our support team for assistance to discuss temporary options to help reduce the impact. We will continue to share updates here as soon as progress is made..

Duration: 4 hours

Affected Components:

Sep 11, 07:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Sep 11, 03:00:05 GMT+0
Update - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Sep 10, 20:21:50 GMT+0
Update - **An application update is planned for Wednesday, September 10th, with deployment starting at 9pm MT (11pm ET).** Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. **Highlights of this release include:** - **New Evaluations Feature**: Gingr now offers a comprehensive Evaluation feature to easily direct pet parents to book required evaluations and record a pet’s eligibility for services. - **Streamlined Booking Experience for Pet Parents**: We have improved the booking request workflow to ensure that pet parents can easily request the correct bookings for their pets in the customer portal and Gingr for Pet Parents mobile app. - **Packages for Services**: Businesses now have the option to easily configure packages and subscriptions with credits for services, like enrichment, private playtimes, training lessons, and baths. - **Key Fixes & Improvements** Please review the release notes in your application upon completion of the update. Reach out to the Gingr Support Team if you have any questions or need assistance..

Affected Components: ,

Sep 10, 20:02:03 GMT+0
Resolved - This issue was resolved on August 14, 2025. The status page update was delayed, and we apologize for any confusion..

Aug 12, 19:13:08 GMT+0
Investigating - We have received reports where some package credits are not loading for some customers when businesses attempt to apply them via Quick Checkout or in the shopping cart. Our engineering team is actively working to resolve the defect. We will provide updates here as soon as more information is available. We appreciate your patience as we work to restore full functionality. **In affected cases:** - Package credits may not appear, including credits purchased at the booking location. - Quick Checkout may briefly show package credits before they disappear. - If impacted, package credits cannot be applied to any booking. **Alternate Solutions Available** If your business is affected, you can temporarily address the issue in one of the following ways: Use a One-Time 100% Promotion - An admin can create a promotion specifically for this issue (clearly named for tracking). - Apply the promotion during checkout to discount the value of the missing package credit. - A user with permission to deduct credits can later review the Promotions by Date report and manually deduct the correct number of package credits from the package balance. Adjust Cross-Location Credit Settings - Single-location apps: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps wanting cross-location credits: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps not wanting cross-location credits: Use the promotion option above..