Unexpected Emails

Resolved

Degraded performance

Started almost 4 years agoNovember 21, 2022Lasted 39 hours 52 minutesNovember 21, 202211:39 PMNovember 23, 20223:31 PMUTC

Affected

Communications

Marketing Emails

Outgoing Emails

Updates

Resolved
November 23, 2022 at 3:31 PMUTC
Resolved
November 23, 2022 at 3:31 PMUTC
This incident has been resolved.
Update
November 22, 2022 at 3:58 PMUTC
Update
November 22, 2022 at 3:58 PMUTC
All necessary action steps have been taken to mitigate this issue and we are monitoring to ensure it is fully resolved.
Investigating
November 21, 2022 at 11:39 PMUTC
Investigating
November 21, 2022 at 11:39 PMUTC
Our team is currently investigating reports of emails unrelated to Gingr being sent through our in-app email provider. If you receive reports of pet parents receiving unexpected emails please forward to our support team at support@gingrapp.com. We will provide additional updates as more information becomes available.

Gingr App - Unexpected Emails – Incident details