Custom Animal Icons Removed If Animal Form Fields Are Used on Gingr PreCheck Form

Resolved

Degraded performance

Started almost 4 years agoNovember 19, 2022Lasted 620 hours 6 minutesNovember 19, 202212:12 AMDecember 14, 20228:18 PMUTC

Affected

Animal Management

Animal Icons

Updates

Resolved
December 14, 2022 at 8:18 PMUTC
Resolved
December 14, 2022 at 8:18 PMUTC
A fix has been released for this issue. Thank you for your patience.
Update
December 13, 2022 at 6:11 PMUTC
Update
December 13, 2022 at 6:11 PMUTC
A fix for this issue is scheduled to be released tonight, December 13, beginning at approximately 9pm MST. Additional status updates will be provided upon release.
Update
December 06, 2022 at 4:05 PMUTC
Update
December 06, 2022 at 4:05 PMUTC
Our development team has identified a fix for this issue which will be released once testing has been successfully completed. We will provide another update once the specific release timeline has been established.
Update
November 23, 2022 at 7:11 PMUTC
Update
November 23, 2022 at 7:11 PMUTC
Our team has identified the cause of this issue and is working on a resolution. We anticipate a fix to be released shortly after the Thanksgiving holiday. We will provide additional updates as more information becomes available.
Investigating
November 19, 2022 at 12:12 AMUTC
Investigating
November 19, 2022 at 12:12 AMUTC
An issue has been identified where custom animal icons are being deleted upon check-in when a Gingr PreCheck form configured to include Animal Form Fields is enabled. The recommended temporary solution is to disable the associated Gingr PreCheck form or do not display any Animal Form Fields on the form. Our team is working to address this and we will provide additional updates as more details become available.

Gingr App - Custom Animal Icons Removed If Animal Form Fields Are Used on Gingr PreCheck Form – Incident details