New Card On File Unable to Process with CardConnect

Updates

Resolved
October 21, 2022 at 2:54 PMUTC
Resolved
October 21, 2022 at 2:54 PMUTC
This incident has been resolved. We appreciate your patience.
Update
October 20, 2022 at 6:38 PMUTC
Update
October 20, 2022 at 6:38 PMUTC
Our development team has just released a full fix for this issue, and processing newly added cards on file should no longer be resulting in an error message. We are monitoring closely to ensure that the issue is fully resolved.
Update
October 19, 2022 at 9:51 PMUTC
Update
October 19, 2022 at 9:51 PMUTC
We sincerely apologize that this issue is still ongoing. Our developers are focused on testing a fix to ensure that the issue will be fully resolved once released. We anticipate that the issue should be resolved by tomorrow, and will provide additional updates as more information becomes available.
Update
October 18, 2022 at 11:32 PMUTC
Update
October 18, 2022 at 11:32 PMUTC
Our development team is testing a permanent fix for this issue and will release the update as soon as possible. If your facility experiences this issue, please reach out to our support team to run a manual update to clear the error to allow you to process payments. We will continue to provide further updates as more details are available.
Update
October 18, 2022 at 3:51 PMUTC
Update
October 18, 2022 at 3:51 PMUTC
An initial temporary fix has been released for apps that have reported this problem, which resolves the issue for newly added cards on file that were saved prior to 9pm MDT yesterday. At this time the error will still occur for any new cards on file added today. If this occurs please reach out to our support team who can apply a manual fix on a case by case basis. Our development team has identified the root cause and is working hard to implement a permanent fix as quickly as possible. We will provide additional updates as more information becomes available.
Update
October 17, 2022 at 11:09 PMUTC
Update
October 17, 2022 at 11:09 PMUTC
Our development team will be releasing a fix for this issue tonight at approximately 9pm MDT for affected apps. If you are still experiencing this issue after 11pm MDT please contact our support team.
Update
October 17, 2022 at 9:00 PMUTC
Update
October 17, 2022 at 9:00 PMUTC
Our development team has identified the cause of the error when trying to process payments with newly added cards on file through CardConnect. They are working on implementing a fix as soon as possible. We will provide another update as soon as the fix has been deployed.
Update
October 17, 2022 at 5:05 PMUTC
Update
October 17, 2022 at 5:05 PMUTC
Our team is continuing to investigate the cause of this issue. We will provide additional updates as more information becomes available.
Investigating
October 16, 2022 at 4:15 PMUTC
Investigating
October 16, 2022 at 4:15 PMUTC
Our Gingr team is receiving reports of errors when processing cards on file. Initial reports are indicating that this strictly involves newly added cards on file using CardConnect. We are currently investigating the issue and will provide additional updates as they become available.

Gingr App - New Card On File Unable to Process with CardConnect – Incident details

All systems operational