Specialist Schedule Overrides/Edits Not Saving

Updates

Resolved
December 14, 2022 at 8:21 PMUTC
Resolved
December 14, 2022 at 8:21 PMUTC
A fix has been released for this issue. It is recommended that businesses review all future specialist schedules for accuracy to ensure they're correct now that the issue has been resolved. Thank you for your patience.
Update
December 13, 2022 at 6:10 PMUTC
Update
December 13, 2022 at 6:10 PMUTC
A fix for this issue is scheduled to be released tonight, December 13, beginning at approximately 9pm MST. Additional status updates will be provided upon release.
Update
December 06, 2022 at 4:05 PMUTC
Update
December 06, 2022 at 4:05 PMUTC
Our development team has identified a fix for this issue which will be released once testing has been successfully completed. We will provide another update once the specific release timeline has been established.
Update
November 23, 2022 at 5:18 PMUTC
Update
November 23, 2022 at 5:18 PMUTC
Our team has identified the cause of this issue and is working on a resolution. We anticipate a fix to be released shortly after the Thanksgiving holiday. We will provide additional updates as more information becomes available.
Investigating
November 19, 2022 at 12:26 AMUTC
Investigating
November 19, 2022 at 12:26 AMUTC
An issue has been identified where specialist schedule overrides/edits are not saving properly for time-based or slot-based services, allowing services to be booked when there is no availability. The suggested temporary solution is to set capacity to 0 for slot-based appointments and to add an exception to the facility calendar for time-based appointments. Please reach out to our support team if you need assistance with making these changes. We understand that this is a high priority issue leading up to the holiday and we are working to resolve it as quickly as possible. Additional updates will be provided as more information becomes available.

Gingr App - Specialist Schedule Overrides/Edits Not Saving – Incident details

All systems operational