Gingr App - Notice history

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Notice history

View current status

Feb 2023

Gingr Payments Refund Error
ResolvedDegraded performance429 hours 53 minutes
  • ResolvedUTC

    This issue has now been resolved. Thank you for your patience.

  • UpdateUTC

    A fix for this issue related to Gingr Payments refund errors will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • UpdateUTC

    Our team has identified the cause of this issue and is currently testing a fix. We will provide an additional update as soon as a release timeline has been set.

  • InvestigatingUTC

    Our team is currently investigating intermittent reports of customers receiving a 'Gingr Payments refund error' when attempting to issue a refund through Gingr Payments. If you or your staff receive this error, please do not attempt to process the refund again and contact our support team right away for assistance. We will provide an update as soon as more information becomes available.

FEB22
Planned Maintenance: Application Feature Update
CompletedMaintenance8 hours
  • CompletedFebruary 22, 2023 at 2:00 PMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateFebruary 22, 2023 at 6:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateFebruary 21, 2023 at 6:19 PMUTC

    At approximately 9:00 pm MT / 11:00 pm ET on Tuesday, February 21st, our team will be performing an update to Gingr. This update will contain issue fixes. There are no expected impact to application operations during this time. Review the Release Notes in your application after the update to learn more about the changes.

FEB21
Planned Maintenance: Application Feature Update
CompletedMaintenance8 hours
  • CompletedFebruary 21, 2023 at 2:00 PMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateFebruary 21, 2023 at 6:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateFebruary 20, 2023 at 4:23 PMUTC

    At approximately 9:00 pm MT / 11:00 pm ET on Monday, February 20th, our team will be performing an update to Gingr. This update will contain issue fixes. If you had an SMS Auto Reply Rule configured using the All Day toggle or recently changed an Auto Reply Rule to use the All Day toggle, reconfiguration is required. The best way to resolve this is to use the in-modal date picker tool for configuration of the SMS Auto Reply Rule Start/End Date(s), instead of copy pasting date data into the input field. There is no other expected impact to application operations during this time. Review the Release Notes in your application after the update to learn more about the changes.

Reservation Estimate Email Action URL Linking to Incorrect Page
ResolvedDegraded performance114 hours 33 minutes
  • ResolvedUTC

    This issue has now been resolved. Thank you for your patience.

  • UpdateUTC

    A fix for this issue will be included as part of a system update that will take place tonight at approximately 9:00pm MST. We will provide an additional update once the fix has been released and verified.

  • InvestigatingUTC

    Our development team is investigating reports of the Reservation Estimate Email action URL linking to an incorrect page. We are working to address this as quickly as possible. Until this issue is resolved, we recommend directing pet parents to view estimates via the customer portal. You may choose not to send out estimate emails, or as a temporary workaround, the Reservation Estimate Email template can be modified to remove the estimate action URL and provide instructions for accessing the estimate in the customer portal. We will provide additional updates as more information becomes available.

FEB16
Planned Maintenance: Application Feature Update
CompletedMaintenance3 hours
  • CompletedFebruary 16, 2023 at 12:55 PMUTC

    The maintenance is now complete. Thanks for your patience. Please review the Release Notes in your application and reach out to our Support Team if you need any assistance.

  • UpdateFebruary 16, 2023 at 6:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateFebruary 15, 2023 at 6:28 PMUTC

    At approximately 9:00 pm MT / 11:00 pm ET on Wednesday, February 15th, our team will be performing an update to Gingr. This update will contain issue fixes and feature improvements. There is no expected impact to application operations during this time. Review the Release Notes in your application after the update to learn more about the changes.

Jan 2023

JAN19
Planned Maintenance: Application Feature Update
CompletedMaintenance14 hours 3 minutes
  • CompletedJanuary 19, 2023 at 5:03 PMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateJanuary 19, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateJanuary 18, 2023 at 5:40 PMUTC

    At approximately 9:00 pm MT / 11:00 pm ET on Wednesday, January 18th, our team will be performing an update to Gingr. This update will contain new features, improvements, and issue fixes. There is no expected impact to application operations during this time. Review the Release Notes in your application after the update to learn more about the changes.

Dec 2022

Some Pet Parents Unable to View Report Cards on Mobile Apple Devices
ResolvedDegraded performance3316 hours 29 minutes
  • ResolvedUTC

    We are happy to report that the issue with pet parents being unable to view report cards on mobile Apple devices has now been resolved. Thank you for your patience.

  • UpdateUTC

    A fix for this issue is currently being tested in a beta environment. We will provide an additional update once a timeline is set for the fix to be deployed.

  • InvestigatingUTC

    We've received reports of some pet parents getting a blank screen when trying to view a report card on a mobile device. This is occurring in the Gingr for Pet Parents mobile app as well as the Google Chrome browser for clients using a mobile Apple device when Customer Portal 2.0 is enabled. The recommended workaround is for Apple users to view report cards using the Safari browser, or view them on a PC/Mac. This issue does not appear to be impacting Android devices or the legacy customer portal. Our developers are investigating and we will provide additional updates as more information becomes available.

DEC14
Planned Maintenance: Application Feature Update
CompletedMaintenance2 hours
  • CompletedDecember 14, 2022 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateDecember 14, 2022 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateDecember 13, 2022 at 5:48 PMUTC

    At approximately 9:00 pm MT / 11:00 pm ET on Tuesday, December 13th, our team will be performing an update to Gingr. This update will contain issue fixes. There is no expected impact to application operations during this time. Review the Release Notes in your application after the update to learn more about the changes.

Application Feature Update
ResolvedDegraded performance1 hour

  • At approximately 12:00am ET on Tuesday, December 6th, our team completed an update to Gingr. This update contained the following fixes: - Fixed an issue where Reminder SMS were sending for Pending reservations. - Fixed an issue where Reminder SMS were not consistently sending.

    UTC
Outgoing Email Log Not Displaying Email Status
ResolvedDegraded performance1849 hours 47 minutes
  • ResolvedUTC

    This issue has now been resolved. Please note that the fix does not apply retroactively and email statuses will be updated from today moving forward. We appreciate your patience.

  • UpdateUTC

    A fix for this issue will be included as part of a system update that will take place tonight at approximately 9:00pm MST. We will provide an additional update once the fix has been released and verified.

  • UpdateUTC

    A fix for the issue with the status toggles not updating on the Outgoing Email Log is now being tested in a beta environment. We will provide additional updates once a production release date has been established.

  • UpdateUTC

    Our development team is continuing to investigate the cause of this issue. Due to the upcoming holidays, there are limited release windows for system updates as we want to ensure product stability through the busy holiday season. Therefore, the timeline for a fix to be released is anticipated to be sometime in January. We will provide additional updates once a specific release date has been identified. We apologize for the inconvenience and appreciate your patience.

  • InvestigatingUTC

    We are currently investigating an issue where the email status toggles on the Outgoing Email Log are not functioning properly to reflect the status of sent emails. Outgoing emails themselves are not affected and are sending correctly, however the status toggles are not updating. We will provide additional updates as more information becomes available.

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