Gingr App - Notice history

These issues have now been resolved. Thank you for your patience.

We are pleased to share that fixes for the recent capacity issues will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fixes have been released and verified.

Fixes for the recent capacity issues have been deployed to a beta environment and are undergoing testing. We will provide an additional update once the fixes have been approved and a production release date has been established.

Our team is working diligently to resolve the recent issues related to capacity. We anticipate that testing for the fixes will begin in a beta environment as early as next week. We will provide additional updates as more information becomes available.

This issue has been resolved. Thank you for your patience.

A fix for this issue will be released tonight beginning at 9pm MST. Moving forward, immunization reminder emails will trigger when a given immunization is 30 days from expiring. The email will trigger once per pet until there is an update to that pet's immunization records, which will trigger again once the next immunization is 30 days from expiration. Immunization reminder emails will not trigger upon creation of a reservation or for immunizations that have a note. We will provide an additional update once the fix has been implemented and verified.

We are pleased to report that our team has identified the root cause of this issue and is currently working to release the resolution to your version of Gingr by the end of next week. We will continue to provide additional updates as they become available. **During this time, we have suspended automated immunization reminder emails to prevent any further issues from occurring.** However, we understand the importance of these reminders for the health and safety of pets in your care. As a workaround, we suggest that you send reminders directly from the pet's profile or through the expired vaccinations report. To assist you with sending these reminders, we have included links to our support articles with instructions on how to send immunization/vaccination reminder emails below: [Expired Vaccinations Report](https://support.gingrapp.com/hc/en-us/articles/360056556872-Expired-Vaccinations-Report#h_01EW91P7DRKXDX9JM5JD5GZZH2) [How to: Send Individual Immunization Reminders](https://support.gingrapp.com/hc/en-us/articles/360057010271-Sending-Individual-Emails-and-SMS#h_01G7QSRB9N1NJ5AFWZJ1CS4FE6) We apologize for any inconvenience this issue has caused and appreciate your patience as we work to resolve it. Thank you for your understanding.

This issue has been resolved. We appreciate your patience.

Our team has identified the root cause of the intermittent degraded performance and has mitigated the issue. We are actively working on implementing a permanent fix to prevent the issue from reoccurring. We will provide additional updates as more information becomes available.

Our team has made several changes today to mitigate the connectivity issues. We are continuing to monitor and address issues as they arise while working to implement a permanent fix. We will provide additional updates as more information becomes available.

Within the last 10 minutes we received isolated reports of this issue occurring again, and immediately took mitigating actions to resolve the issue. We are continuing to monitor.

Performance appears to have stabilized across all affected apps. We will continue to monitor to ensure the issue is fully resolved.

We are beginning to see performance improvement across affected applications and are continuing to monitor the issue.

Our team has identified an issue related to the degraded performance and is working to take some mitigating actions. This may result in a maximum of 5 minutes of downtime for all customers. We will provide another update within the next 30 minutes.

In recent months, our team has been working hard to address the email-related challenges that have surfaced within the Gingr application for some customers. This was a complex problem that required substantial allocation of resources in order to reach a resolution. Today, we are proud to report that we have deployed a fix to this issue, and our testing has confirmed that emails are now sending as expected across the platform. We will continue to monitor our logs for any irregularity, however at this time we are confident that the issue has been effectively resolved. We recognize the significant impact this has had for those valued customers affected by this, and understand that having consistent emails is an invaluable asset to your business. We extend our sincerest gratitude for your patience and understanding throughout the troubleshooting process. We are dedicated to helping every pet-care business thrive, and will continue to focus on stability and advancement of the Gingr platform. We appreciate your business and your trust in our services.

Our development team is continuing to investigate the intermittent issues with some emails not sending as expected. This is a top priority, and we apologize for the impact during the ongoing investigation due to the complexity of the issue. We have recently implemented improved error logging to assist in isolating the root cause as we work to provide a solution. We will communicate additional updates as more information becomes available. Thank you for your patience.

Our developers are continuing to investigate this issue. We will provide additional updates as more information becomes available.

This issue has now been resolved. We appreciate your patience.

A fix for this issue has now been released and our team is monitoring. For affected businesses, email and SMS communications that were stuck in pending status prior to today March 20 will not be sent to pet parents. Only email and SMS communications sent after the completion of deployment today at 1pm MST will be sent to customers.

A fix for this issue will be released today beginning at 12pm MST. We will provide an additional update once the fix has been implemented and verified.

Our development team is continuing to thoroughly test a solution for this issue to minimize any further impact and ensure that all applicable components are addressed. We understand the importance of these communications and this is being handled as a top priority. We will provide an additional update just as soon as we have an expected release timeline.

Our development team has identified the cause of these issues and is testing and working to deploy a fix as soon as possible. We will provide an additional update once we have an expected release timeline.

We have received additional reports that Reminder Emails may also be affected. Our development team is diligently investigating to identify the cause as quickly as possible. We will provide another update as we learn more. Some temporary solutions include using canned email templates, marketing campaigns, or 2-Way SMS. If you need assistance with any of these options please contact our support team.

This issue has now been resolved. This impacted some, but not all, Gingr applications. For affected businesses, email and SMS communications that were stuck in pending status prior to today March 10 will not be sent to pet parents. Only email and SMS communications sent after the completion of deployment (11pm MST on Thursday night, March 9) will be sent to customers. We appreciate your patience.

A fix for this issue will be released tonight beginning at 9pm MST. We will provide an additional update once the fix has been implemented and verified.

Our team has identified the root cause of this issue and is currently testing and working to deploy a fix as soon as possible. We will provide an additional update just as soon as we have an expected release timeline.

This issue has now been resolved. Thank you for your patience.

A fix for this issue related to Gingr Payments refund errors will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

Our team has identified the cause of this issue and is currently testing a fix. We will provide an additional update as soon as a release timeline has been set.

This issue has now been resolved. Thank you for your patience.

A fix for this issue will be included as part of a system update that will take place tonight at approximately 9:00pm MST. We will provide an additional update once the fix has been released and verified.