Gingr App - Notice history

We have received isolated reports of New Reservation SMS and Reminder SMS messages not sending as expected when properly configured. This has been reported to our development team for investigation. If you have pet parents experiencing this issue, please contact our support team to assist with troubleshooting and verifying configuration settings.

We are currently investigating reports of transaction data as well as the print/export button not displaying correctly on the CardConnect Batch Report due to a believed issue related to the CardConnect API. As a temporary workaround, batch details can be viewed directly in the CardPointe merchant portal. Instructions for accessing CardPointe are available [here](https://support.gingrapp.com/hc/en-us/articles/360057008911-Using-the-CardConnect-Merchant-Portal-CardPointe-). We will provide additional updates as more information becomes available.

We have received reports that some Gingr applications are seeing a degrade in functionality when using the Time Clock feature in Gingr. We are currently investigating the issue and our teams are working to address it as quickly as possible. The issue seems to be isolated to when using the Time Clock camera feature. The current workaround is to disable the browser camera. If you cannot disable their camera for other facility operations using the camera in the browser, manual addition of the shifts can be added to the Timeclock Report by a User with group permissions Can View Time Clock Report and Can Manage Time Clock Records enabled. We will continue to post updates as we learn more.

CardConnect is currently investigating reports of delays in transaction processing, which may be affecting our customer's ability to accept payments at this time. You can stay updated on the issue directly on the CardPointe status page here: [https://status.cardconnect.com/incidents/7nz3gw6ttmsb](https://status.cardconnect.com/incidents/7nz3gw6ttmsb).