Pet Parent Communication Delays

Resolved

Degraded performance

Started over 3 years agoMarch 07, 2023Lasted 68 hours 55 minutesMarch 07, 20237:12 PMMarch 10, 20234:07 PMUTC

Affected

Communications

Report Cards

Outgoing Emails

SMS

Outgoing SMS

Updates

Resolved
March 10, 2023 at 4:07 PMUTC
Resolved
March 10, 2023 at 4:07 PMUTC
This issue has now been resolved. This impacted some, but not all, Gingr applications. For affected businesses, email and SMS communications that were stuck in pending status prior to today March 10 will not be sent to pet parents. Only email and SMS communications sent after the completion of deployment (11pm MST on Thursday night, March 9) will be sent to customers. We appreciate your patience.
Update
March 09, 2023 at 8:45 PMUTC
Update
March 09, 2023 at 8:45 PMUTC
A fix for this issue will be released tonight beginning at 9pm MST. We will provide an additional update once the fix has been implemented and verified.
Update
March 08, 2023 at 7:01 PMUTC
Update
March 08, 2023 at 7:01 PMUTC
Our team has identified the root cause of this issue and is currently testing and working to deploy a fix as soon as possible. We will provide an additional update just as soon as we have an expected release timeline.
Investigating
March 07, 2023 at 7:12 PMUTC
Investigating
March 07, 2023 at 7:12 PMUTC
We are currently investigating reports of some pet parent email and SMS communications not sending as expected. We will provide additional updates as more information becomes available.

Gingr App - Pet Parent Communication Delays – Incident details