CardConnect Transaction Delays

Resolved

Degraded performance

Started over 3 years agoMay 04, 2023Lasted 53 minutesMay 04, 202310:0410:57 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Card Connect

Updates

Resolved
May 04, 2023 at 10:57 PMUTC
Resolved
May 04, 2023 at 10:57 PMUTC
CardConnect has reported that this issue is now resolved. Thank you for your patience.
Update
May 04, 2023 at 10:46 PMUTC
Update
May 04, 2023 at 10:46 PMUTC
CardConnect is continuing to see improved performance in transaction processing and is actively monitoring the situation to ensure that it is fully resolved.
Update
May 04, 2023 at 10:24 PMUTC
Update
May 04, 2023 at 10:24 PMUTC
CardConnect has reported that they are seeing fewer delays and improved performance in transaction processing. They are continuing to monitor the situation.
Investigating
May 04, 2023 at 10:04 PMUTC
Investigating
May 04, 2023 at 10:04 PMUTC
CardConnect is currently investigating reports of delays in transaction processing, which may be affecting our customer's ability to accept payments at this time. You can stay updated on the issue directly on the CardPointe status page here: [https://status.cardconnect.com/incidents/7nz3gw6ttmsb](https://status.cardconnect.com/incidents/7nz3gw6ttmsb).

Gingr App - CardConnect Transaction Delays – Incident details