Gingr App - CardConnect Transaction Delays – Incident details

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CardConnect Transaction Delays

ResolvedDegraded performance53 minutes

Affected

Payments and Credit Card Processing

Degraded performance from 10:04 PM to 10:57 PM

Credit Card Processing

Degraded performance from 10:04 PM to 10:57 PM

Card Connect

Degraded performance from 10:04 PM to 10:57 PM

  • ResolvedUTC

    CardConnect has reported that this issue is now resolved. Thank you for your patience.

  • UpdateUTC

    CardConnect is continuing to see improved performance in transaction processing and is actively monitoring the situation to ensure that it is fully resolved.

  • UpdateUTC

    CardConnect has reported that they are seeing fewer delays and improved performance in transaction processing. They are continuing to monitor the situation.

  • InvestigatingUTC

    CardConnect is currently investigating reports of delays in transaction processing, which may be affecting our customer's ability to accept payments at this time. You can stay updated on the issue directly on the CardPointe status page here: [https://status.cardconnect.com/incidents/7nz3gw6ttmsb](https://status.cardconnect.com/incidents/7nz3gw6ttmsb).

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