Since the release of Gingr version 1.5.1 on April 20, we have received reports of issues with capacity limits. When a facility accepts a reservation request from the customer portal and they have reached their capacity limit, they are not being presented with a capacity alert. Waitlists on the business side may also show availability in error. Additionally, pet parents using the LEGACY customer portal may be able to submit requests over capacity (customer portal 2.0 is not affected).
At this time, it is recommended that staff accepting requests review the facility calendar or reservation reporting such as Reservations by Day or Reservations by Date Range to verify if there is space for the pet.
We understand the importance of accurate capacity management and our team is investigating these issues. We will provide additional updates as more information becomes available.
