Capacity Limits Not Reflecting as Expected
Affected
Degraded performance from 3:42 PM to 5:09 PM
Degraded performance from 3:42 PM to 5:09 PM
- Resolved · UTC
These issues have now been resolved. Thank you for your patience.
- Update · UTC
We are pleased to share that fixes for the recent capacity issues will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fixes have been released and verified.
- Update · UTC
Fixes for the recent capacity issues have been deployed to a beta environment and are undergoing testing. We will provide an additional update once the fixes have been approved and a production release date has been established.
- Update · UTC
Our team is working diligently to resolve the recent issues related to capacity. We anticipate that testing for the fixes will begin in a beta environment as early as next week. We will provide additional updates as more information becomes available.
- Investigating · UTC
Since the release of Gingr version 1.5.1 on April 20, we have received reports of issues with capacity limits. When a facility accepts a reservation request from the customer portal and they have reached their capacity limit, they are not being presented with a capacity alert. Waitlists on the business side may also show availability in error. Additionally, pet parents using the LEGACY customer portal may be able to submit requests over capacity (customer portal 2.0 is not affected). At this time, it is recommended that staff accepting requests review the facility calendar or reservation reporting such as Reservations by Day or Reservations by Date Range to verify if there is space for the pet. We understand the importance of accurate capacity management and our team is investigating these issues. We will provide additional updates as more information becomes available.
