Reported Degrade in Time Clock Functionality
Affected
Degraded performance from 2:15 PM to 5:06 PM
Degraded performance from 2:15 PM to 5:06 PM
- Resolved · UTC
We are happy to report that this issue has been resolved and the Time Clock is now functioning properly for all users. Thank you for your patience.
- Update · UTC
A fix for this issue is currently being deployed and all users should see resolution over the next 15 minutes. We will provide an additional update once the issue has been fully resolved.
- Update · UTC
Our development team has identified the cause of this issue and is working to apply a fix within the next hour. We will provide another update as soon as more information becomes available.
- Update · UTC
Our team is continuing their active investigation into this issue. We will provide another update within the next hour.
- Update · UTC
Our development team is actively investigating this issue and working to identify the root cause. We will provide another update within the next 30 minutes.
- Investigating · UTC
We have received reports that some Gingr applications are seeing a degrade in functionality when using the Time Clock feature in Gingr. We are currently investigating the issue and our teams are working to address it as quickly as possible. The issue seems to be isolated to when using the Time Clock camera feature. The current workaround is to disable the browser camera. If you cannot disable their camera for other facility operations using the camera in the browser, manual addition of the shifts can be added to the Timeclock Report by a User with group permissions Can View Time Clock Report and Can Manage Time Clock Records enabled. We will continue to post updates as we learn more.
