Gingr App - Notice history

At approximately 8:09 am MT we received reports that specific apps were receiving errors saving changes to owner and animal profiles. These apps also reported that they were not able to view conversations in the 2-way SMS view when they had that subscription option enabled. At approximately 8:42 am MT, our development team released a change that resolved this issue. Our team is monitoring. If you experience these issues then reach out to our team.

At approximately 9:31 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Resolved an issue where adding all pets from a family to the shopping cart from the dashboard and then clicking to go to the cart immediately before receiving all of the pets’ individual “success” messages would cause not all of the pets to be added to the cart. Now, the cart icon on the Top Navigation Menu will only activate once all of the reservations have been successfully added to the cart.
 - Resolved an issue that would occur if a service option was added to an appointment-based service from the Appointment Card after the appointment was created that would cause the service option to not be allocated to the appropriate specialist. This would cause the unallocated value of that service option to be allocated to the General Staff when running the Tips report under certain tip split conditions. Now, all service options will be properly assigned to the specialist when added from the Appointment Card.
 - Resolved an issue where, in specific multi-location apps, reservation requests for multiple pets could skip the “Pending Acceptance” reservation status and become “Confirmed” without a staff member’s input.
 - Improved the process for applying package credits towards additional services when the system-wide setting “Allow packages greater value” was set to off. Now, when you go to apply a greater-value package credit to a lesser-value service, the credit value will only be deducted up to the value of the service when that setting is disabled.
 - Resolved an issue where viewing an invoice that was created prior to setting up Reward Point Tiers in your application would generate historical reward points for the owner. This only occurred when users first set up reward point tiers in their app.
 - Improved global search performance in cases where a user would search for a pet parent account that contained over 700 pets and could cause a database slowdown.


At approximately 9:35 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Resolved an issue where creating an appointment for sibling pets would create a separate invoice for each animal rather than placing them all on the same invoice -Resolved an issue where the Customer Spend report would report an owner’s total number of historical reservations rather than just the number of reservations during the report’s date range -Improved the deposit collection process so that when a user creates a multiple-pet reservation, the system will prompt the user to collect each pet’s deposit rather than just one of the pet’s reservations. This improvement only applies if the System-Wide Setting for “One deposit per family” is not enabled.

At approximately 9:37 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Resolved an issue with the Checkout Survey form where the survey could be submitted without fields marked as Required For Customer filled out - Improved the Belongings Report to include data on the reservations last assigned lodging (if available) - Changed the label “Banned” in the Search interface to “Deactivated” to make the verbiage consistent -Resolved an issue with the Marketing Campaigns Statistics tool that would cause it to load slowly or timeout if there were a significant number of owners on the campaign -Updating the date picker tool on the Feeding and Medication reports to allow users to more easily toggle between months -Resolved an issue with Pricing Rules where daily rate modifying pricing rules (multiple pet and extended stay, for example) would not apply to reservations if they checked out later than their expected end date and the reservation hadn’t been updated to the new date manually

At approximately 9:16 pm MT, our development team completed an application update containing the following items. If you are experiencing an issue, then reach out to our support team. - Code library conversions. - Fixed an issue where users had to click the blank space on the “Book Appointment” button for a slot based service to get it to save. - Fixed an issue where deleting one of the multiple services from the Add/Edit Reservation pages would show that a different service was deleted in the display, causing confusion as to what was deleted. - Fixed an issue where deleting the only service on a reservation may still show the service on the edit reservation page even though it was successfully deleted. - Fixed an issue where the option to view pets booked in an appointment time slot would show the animals’ names on the Customer Portal instead of just the business side. - Fixed an issue that would cause icons on the dashboard to change color temporarily if an icon was removed from another pet. - Fixed an issue with the Reservation Form where fields configured to be required for a group class reservation type would not properly display during the group class registration process. - Fixed an issue with the Edit Reservation and Edit Service pop up windows that would periodically cause the pop up not to fully render the first time it was attempted. - Improved an incorrect error message on the Customer Portal if the facility is configured to require that a pet be checked in to the facility to view iDogCam public cameras. - Fixed an issue where accepting multiple reservation requests for a pet parent would not immediately update the reservation count on the dashboard in the Requested tab. - Fixed an issue with Service Options configured with the “Auto Charge Last Time” setting enabled that would cause an estimate invoice to not display the remembered price. - Fixed an issue that could allow a pet parent to cancel a reservation inside the cancellation window if they created an overlapping reservation on the date in question and canceled the existing reservation via the conflicting reservation error message. - Fixed an issue that could allow a user to purchase a negative amount of store credit to an owner’s account if they bypassed the error message. - Fixed an issue with the Unread Notifications email template sent to staff included the incorrect Gingr Support Article link. - Fixed an issue with service frequencies that would cause services to be booked on the incorrect interval if more than one service was booked and different frequencies were chosen between services. - Fixed a display issue with two way SMS on Mozilla Firefox that would cause the user not to be able to access the text input box. - Fixed a display issue with the Tips report when generated for dates prior to 8/1/2019. - Fixed an issue with the Total Cost calculation on the Reservation Edited Email template that could cause the incorrect invoice total to be included in the email depending on the type of edit made to a reservation. - Fixed an issue with the View All Reservations and Future Reservations List pages that would cause sorting by the “Waitlisted” status to return improper results. - Fixed a formatting issue with the exported version of the Tips report that misaligned the columns. - Fixed an issue with the Leads report export that would cause issues with the data exported if a lead had special characters in the body of the message. - Fixed an issue with the New Reservation page with lodging auto-selection and multiple pets that could result in an overbooked lodging if there was only one lodging available. - Fixed an issue with Default Services that would not allow a manually-deleted default service to be deleted on a reservation successfully. - Fixed an issue with drag and drop lodging selection on the Lodging Calendar that would not prompt the user to change all dates of the reservation if those dates were not visible on the calendar. - Fixed a display issue with the Revenue by Date report where Packages that were sold with a 100% coupon applied would not display on the report properly. - Added a 2-way SMS conversations counter to the conversations window and made an adjustment to the conditions in which the “Load More” button appears on the conversations list so that it only displays if there are at least 25 conversations present. - Fixed an issue where using Quick Check-In for a pet with custom icons would not immediately show those custom icons on the dashboard, requiring the user to refresh the page to see the icons. - Fixed an issue with “Check-In Before” or “Check In Before (Hours of Operation)” type pricing rules that would cause rules to run outside of the configured times. - Moved resource-heavy queries to read-only databases to improve app performance.


At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Resolved an issue with the Feeding/Medication reports that would occasionally display reservations outside of the scope if you limited the page by lodging area. -Resolved an issue where the Future Reservations List export would include past reservations. -Fixed an issue where sending the Registration email from the v2 owner details page that would give the user a success message that was mislabeled when sending out that type of email. -Resolved an issue where the Rewards content pane could not be added to a custom view on the v2 owner details. -Resolved an issue where recurring subscriptions that were set to start on the 29th, 30th, or 31st of any month would be charged on the first of the next month if the date they were set to start on did not exist in that month. Subscriptions set to end on a day that does not exist in a month will now process on the last possible day in the same month. For example, if I set up a monthly subscription to start on January 30th, 2019, I can expect it to bill on February 29th, 2019 for the 2nd bill cycle. -Resolved an issue that prevented owners without active pets from processing account related transactions. -Resolved an issue with the Dashboard that would cause errors and improper workflows when accepting reservation requests. -Improved the Facility Calendar details page to display the Unaltered Icon. -Resolved a performance issue that would cause an excessive amount of load time when generating a pdf of a signed agreement. -Resolved a display issue with the CheckOuts report that would display the scheduled check out date instead of the actual check out date.

At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Resolved an issue where invoices could make it through checkout without having a location assigned. -Resolved an issue where rescheduling a slot-based service would reschedule the reservation’s end time as well as any other services on the reservation. -Improved the Commission report to display both pre- and post-discount amounts for service prices, add-on prices, and commission amounts. The pre-discount price will now be displayed as struck-through, and the final price will display beside that. This gives users the ability to easily total up commission using both the pre- and post discount amount. -Resolved an issue where deleting a feeding schedule type would not fully delete animal records for that type, causing “Feed: Feed” to display on animals run cards if they had previous schedules of the deleted type present. -Resolved an issue that would cause endless loading when viewing the View All Owners or View All Animals pages if a system-field was tagged to show on those pages in addition to being on the page by default. -Resolved an issue that allowed POS Items that have their status’ disabled to be added to reservations by scanning their barcodes onto the reservation. -Resolved an issue with editing an Account Codes’ name that allowed the account code to be saved without both a Code and a Label entered. -Resolved an issue that prevented the Delete Exception buttons from working on Pricing Rules. Changed the Default Location field results on the New Owner Record form to only include locations that have their “Status” setting turned on. -Resolved an issue where files uploaded on the business side of the app would be displayed as “owner uploaded” on the version two Owner details page. -Resolved a display issue with the version two Owner Details page on mobile where the action menu for the Agreements section hid some of the options in the drop-down menu. -Implemented a 90-day date range limit on the Occupancy by Date report to improve performance. -Resolved a display issue on the View Reservation Details page » Services section where the cost displayed for the service wouldn’t reflect the final price if a discount was applied. -Resolved an issue where clicking the “View Message” action button on the Incoming SMS notification did not open up the conversation window. -Resolved an issue where deactivating an animal didn’t correctly close out any future estimates for the pet. -Resolved an issue that allowed an additional service to be saved without the required Interval field if the service was scheduled. -Resolved an issue where the Occupancy totals were incorrect/inconsistent when viewed from the Manage Schedules page. -Resolved an issue that would prevent the Merge Owners/Animals pages would not load in apps with a large number of records. -Resolved a formatting issue with the Deposits Report when printed to PDF. -Optimized POS Item search on the Sales Tax Report under the Tax Settings section of the report. -Resolved an issue that would erroneously apply a package credit to a reservation if a user applied a package credit in the shopping cart and then edited the end date of the reservation. -Resolved an issue that could cause a customer’s card on file to be charged multiple times if the user clicked the “Complete Checkout” button in the cart multiple times in very quick succession. -Resolved an issue with Two Way SMS that would break a conversation if the user sent any combination of these symbols: < / > -Resolved an issue with the Browse Retail window in the shopping cart and when adding items to reservations that would cause it to not load properly the first time it was attempted. -Resolved an issue with the Tips report and how it displayed refunded tips. Tip refunds will now be displayed under their own section on the report, and the original sale of the tip will show a marker if it has been refunded. Refunding a tip has no effect on past transactional information or tip split data. -Resolved a display issue with the Facility Calendar that would cause duplicate services to display if the user tabbed through the Month View. -Improved the PDF version of the Medication Report to make it clear which notes the column represents between Animal-Level Medication Notes, Medication Schedule Notes for a specific schedule, and Administration Notes.