Gingr App - Notice history

Issue: Our teams have identified an issue with editing the check-out date once a reservation is added to the shopping cart. When editing the check-out date to the day prior, the check-out date and charges are not updated. Example: Howard was supposed to check-out yesterday (1/30) but was not and is placed in the shopping cart today (1/31). When editing the check-out date to yesterday the date is not accurately updated and the charges are not adjusted. This would result in over-charging the customer. Solution: Our teams are actively working on a solution for this issue and in the meantime, we recommend that a coupon or open line item is used to negate the overcharge amount.

At approximately 9:37 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Resolved an issue with the Checkout Survey form where the survey could be submitted without fields marked as Required For Customer filled out - Improved the Belongings Report to include data on the reservations last assigned lodging (if available) - Changed the label “Banned” in the Search interface to “Deactivated” to make the verbiage consistent -Resolved an issue with the Marketing Campaigns Statistics tool that would cause it to load slowly or timeout if there were a significant number of owners on the campaign -Updating the date picker tool on the Feeding and Medication reports to allow users to more easily toggle between months -Resolved an issue with Pricing Rules where daily rate modifying pricing rules (multiple pet and extended stay, for example) would not apply to reservations if they checked out later than their expected end date and the reservation hadn’t been updated to the new date manually

Our hosting provider, Amazon Web Services, is reporting an issue with DNS resolution on their end. This is affecting multiple Gingr database clusters and user's ability to connect to them. Some Gingr users may be experiencing intermittent app slowdowns/timeouts at this time. Gingr is aware of the issue and working to resolve as quickly as possible. We will post another update in 15 minutes.

At approximately 9:16 pm MT, our development team completed an application update containing the following items. If you are experiencing an issue, then reach out to our support team. - Code library conversions. - Fixed an issue where users had to click the blank space on the “Book Appointment” button for a slot based service to get it to save. - Fixed an issue where deleting one of the multiple services from the Add/Edit Reservation pages would show that a different service was deleted in the display, causing confusion as to what was deleted. - Fixed an issue where deleting the only service on a reservation may still show the service on the edit reservation page even though it was successfully deleted. - Fixed an issue where the option to view pets booked in an appointment time slot would show the animals’ names on the Customer Portal instead of just the business side. - Fixed an issue that would cause icons on the dashboard to change color temporarily if an icon was removed from another pet. - Fixed an issue with the Reservation Form where fields configured to be required for a group class reservation type would not properly display during the group class registration process. - Fixed an issue with the Edit Reservation and Edit Service pop up windows that would periodically cause the pop up not to fully render the first time it was attempted. - Improved an incorrect error message on the Customer Portal if the facility is configured to require that a pet be checked in to the facility to view iDogCam public cameras. - Fixed an issue where accepting multiple reservation requests for a pet parent would not immediately update the reservation count on the dashboard in the Requested tab. - Fixed an issue with Service Options configured with the “Auto Charge Last Time” setting enabled that would cause an estimate invoice to not display the remembered price. - Fixed an issue that could allow a pet parent to cancel a reservation inside the cancellation window if they created an overlapping reservation on the date in question and canceled the existing reservation via the conflicting reservation error message. - Fixed an issue that could allow a user to purchase a negative amount of store credit to an owner’s account if they bypassed the error message. - Fixed an issue with the Unread Notifications email template sent to staff included the incorrect Gingr Support Article link. - Fixed an issue with service frequencies that would cause services to be booked on the incorrect interval if more than one service was booked and different frequencies were chosen between services. - Fixed a display issue with two way SMS on Mozilla Firefox that would cause the user not to be able to access the text input box. - Fixed a display issue with the Tips report when generated for dates prior to 8/1/2019. - Fixed an issue with the Total Cost calculation on the Reservation Edited Email template that could cause the incorrect invoice total to be included in the email depending on the type of edit made to a reservation. - Fixed an issue with the View All Reservations and Future Reservations List pages that would cause sorting by the “Waitlisted” status to return improper results. - Fixed a formatting issue with the exported version of the Tips report that misaligned the columns. - Fixed an issue with the Leads report export that would cause issues with the data exported if a lead had special characters in the body of the message. - Fixed an issue with the New Reservation page with lodging auto-selection and multiple pets that could result in an overbooked lodging if there was only one lodging available. - Fixed an issue with Default Services that would not allow a manually-deleted default service to be deleted on a reservation successfully. - Fixed an issue with drag and drop lodging selection on the Lodging Calendar that would not prompt the user to change all dates of the reservation if those dates were not visible on the calendar. - Fixed a display issue with the Revenue by Date report where Packages that were sold with a 100% coupon applied would not display on the report properly. - Added a 2-way SMS conversations counter to the conversations window and made an adjustment to the conditions in which the “Load More” button appears on the conversations list so that it only displays if there are at least 25 conversations present. - Fixed an issue where using Quick Check-In for a pet with custom icons would not immediately show those custom icons on the dashboard, requiring the user to refresh the page to see the icons. - Fixed an issue with “Check-In Before” or “Check In Before (Hours of Operation)” type pricing rules that would cause rules to run outside of the configured times. - Moved resource-heavy queries to read-only databases to improve app performance.


At this time, some businesses that use Card Connect's integrated credit card processing with Gingr may be experiencing gateway declines/error responses for invalid tokens, which may be impacting the ability to process transactions. Card Connect is currently investigating this issue and will provide updates as they become available. Next update from Gingr in 15 minutes. For the most up-to-date status, subscribe to CardConnect's status page here: status.cardconnect.com

At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Resolved an issue with the Feeding/Medication reports that would occasionally display reservations outside of the scope if you limited the page by lodging area. -Resolved an issue where the Future Reservations List export would include past reservations. -Fixed an issue where sending the Registration email from the v2 owner details page that would give the user a success message that was mislabeled when sending out that type of email. -Resolved an issue where the Rewards content pane could not be added to a custom view on the v2 owner details. -Resolved an issue where recurring subscriptions that were set to start on the 29th, 30th, or 31st of any month would be charged on the first of the next month if the date they were set to start on did not exist in that month. Subscriptions set to end on a day that does not exist in a month will now process on the last possible day in the same month. For example, if I set up a monthly subscription to start on January 30th, 2019, I can expect it to bill on February 29th, 2019 for the 2nd bill cycle. -Resolved an issue that prevented owners without active pets from processing account related transactions. -Resolved an issue with the Dashboard that would cause errors and improper workflows when accepting reservation requests. -Improved the Facility Calendar details page to display the Unaltered Icon. -Resolved a performance issue that would cause an excessive amount of load time when generating a pdf of a signed agreement. -Resolved a display issue with the CheckOuts report that would display the scheduled check out date instead of the actual check out date.

At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Resolved an issue where invoices could make it through checkout without having a location assigned. -Resolved an issue where rescheduling a slot-based service would reschedule the reservation’s end time as well as any other services on the reservation. -Improved the Commission report to display both pre- and post-discount amounts for service prices, add-on prices, and commission amounts. The pre-discount price will now be displayed as struck-through, and the final price will display beside that. This gives users the ability to easily total up commission using both the pre- and post discount amount. -Resolved an issue where deleting a feeding schedule type would not fully delete animal records for that type, causing “Feed: Feed” to display on animals run cards if they had previous schedules of the deleted type present. -Resolved an issue that would cause endless loading when viewing the View All Owners or View All Animals pages if a system-field was tagged to show on those pages in addition to being on the page by default. -Resolved an issue that allowed POS Items that have their status’ disabled to be added to reservations by scanning their barcodes onto the reservation. -Resolved an issue with editing an Account Codes’ name that allowed the account code to be saved without both a Code and a Label entered. -Resolved an issue that prevented the Delete Exception buttons from working on Pricing Rules. Changed the Default Location field results on the New Owner Record form to only include locations that have their “Status” setting turned on. -Resolved an issue where files uploaded on the business side of the app would be displayed as “owner uploaded” on the version two Owner details page. -Resolved a display issue with the version two Owner Details page on mobile where the action menu for the Agreements section hid some of the options in the drop-down menu. -Implemented a 90-day date range limit on the Occupancy by Date report to improve performance. -Resolved a display issue on the View Reservation Details page » Services section where the cost displayed for the service wouldn’t reflect the final price if a discount was applied. -Resolved an issue where clicking the “View Message” action button on the Incoming SMS notification did not open up the conversation window. -Resolved an issue where deactivating an animal didn’t correctly close out any future estimates for the pet. -Resolved an issue that allowed an additional service to be saved without the required Interval field if the service was scheduled. -Resolved an issue where the Occupancy totals were incorrect/inconsistent when viewed from the Manage Schedules page. -Resolved an issue that would prevent the Merge Owners/Animals pages would not load in apps with a large number of records. -Resolved a formatting issue with the Deposits Report when printed to PDF. -Optimized POS Item search on the Sales Tax Report under the Tax Settings section of the report. -Resolved an issue that would erroneously apply a package credit to a reservation if a user applied a package credit in the shopping cart and then edited the end date of the reservation. -Resolved an issue that could cause a customer’s card on file to be charged multiple times if the user clicked the “Complete Checkout” button in the cart multiple times in very quick succession. -Resolved an issue with Two Way SMS that would break a conversation if the user sent any combination of these symbols: < / > -Resolved an issue with the Browse Retail window in the shopping cart and when adding items to reservations that would cause it to not load properly the first time it was attempted. -Resolved an issue with the Tips report and how it displayed refunded tips. Tip refunds will now be displayed under their own section on the report, and the original sale of the tip will show a marker if it has been refunded. Refunding a tip has no effect on past transactional information or tip split data. -Resolved a display issue with the Facility Calendar that would cause duplicate services to display if the user tabbed through the Month View. -Improved the PDF version of the Medication Report to make it clear which notes the column represents between Animal-Level Medication Notes, Medication Schedule Notes for a specific schedule, and Administration Notes.

At approximately 9:55 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Added a new “payment receipt” option to view payments by payment event in addition to invoices paid. - Added a “Store Credit History” section to the owner details page to view a list of events for store credit buys and consumptions. - Added a total payment amount transaction to an invoice payment if a portion of a payment was allocated to an invoice. - Fixed an issue that would create an overpaid invoice if multiple pets in a family checked out at different times and there was one deposit per family paid. - Fixed an issue where the cart would clear out if redeeming loyalty reward points. - Fixed an issue where credit card signatures were being stored in Card Connect, but not Gingr. - Fixed an issue where a group class enrollment request from the customer portal for multiple pets would not populate the proper number of packages to be sold on the customer portal. - Fixed an issue where recurring, multiple pet reservations would cause the “lodge together” note to duplicate. - Fixed an issue where missing immunization dates would show a “1969” date on the customer portal. - Fixed an issue where a lodging could be reassigned at check-in if certain keywords were used in for belongings. - Fixed an issue where multiple pet estimate invoices could show the incorrect amount prepaid on the estimates list of the owner’s details page. - Fixed an issue where customer records created from lead form submissions would not show on the New Customers report. - Fixed an issue on the Check Outs report where sorting would not organize data properly. - Fixed an issue where the Surveys report export would not include the same data as the Gingr report. - Fixed an issue where applying a package credit to a service type of a lower value than the credit would cause the package credit to show as redeemed against the service type and the reservation type. - Fixed an issue where a refund on an invoice with a paid deposit will auto-populate the refund amount for the reservation as the amount of the deposit paid. - Fixed an issue on the Icons Report where reservation dates would not display correctly. - Fixed an issue with the Daily Checklist report that could cause report data to change if running the report for historical dates. - Fixed an issue where the new details page layouts would show that all animals in a family were created at the same time even if they were not. - Fixed an issue where a $00.00 reservation with an unpaid deposit would show the “checkout with existing payments” button instead of the “checkout with no payment” button. - Fixed an issue on Admin pages where filtering a list of items and trying to delete an item would cause the delete button to disappear. - Fixed an issue on Admin pages where a user could make a change and go back to the list and the change would not be reflected until the page was refreshed. - Fixed an issue that prevented retail items with multiple quantities from being discounted fully by a negative open line item in the shopping cart. - Fixed an issue where pets with no vaccination records would show on Gingr’s Expired Vaccinations in-app report, but not on the report export. - Fixed an issue where the {estimate_url} variable would not work on the deposit-related emails. - Fixed an issue with slow load times on the Revenue by Date and End of Day Reports by paginating the full results sections and moving full results totals to the top of the report section. - Fixed an issue where medications with expiration dates in the past would still automatically charge if medication charge pricing rules exist. - Fixed an issue where service options added to a scheduled service after the initial time of booking were not accounted for in tip splits. - Added a filter to the deposits page to view deposits by reservation location. - Added an export option to the deposits page. - Improved performance of the Card Brand Breakdown section of the Revenue by Date Report. - Fixed an issue with the accuracy of a success message that would display when canceling multiple reservations. - Fixed an issue that would allow for the quick checkout of a 00.00 dollar reservation using a package credit.

At approximately 9:17 pm MST, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Added a “# Items” column to the “Charges by Type” section of the Revenue by Date report to show the quantity of an item charged in a date range. - Added a new way for Gingr to remember the total change due for a payment method to display on the “Checkout Complete” pop-up window. - Fixed an issue where multiple pets in a family who were being checked in using the “quick check-in” tool would have separate invoices created. Now they will all be on one invoice. - Added the number of package credits remaining to an invoice if a package credit is redeemed. - Added the total balance of open invoices and the total balance of store credit to the invoice display. The amounts shown reflect the account totals at the moment in time which the invoice was checked out through the shopping cart. This improvement only affects new invoices checked out after this release. - Fixed an issue where an incorrect error would display if an employee tried to send a customer an email and the customer is opted out of email communications. - Added the ability to edit the date and time stamps on non-credit card payments. - Fixed an issue where reservations who’s total was 00.00 as the result of being fully discounted by a package credit were showing up in the “No Account Code Set” section of the Revenue by Date and End of Day reports even if account codes were assigned to the reservation. - Fixed an issue where, if a deposit and an invoice shared the same ID in the database, the system would incorrectly display the payment totals for the invoice on the owner details page - Fixed an issue where some customers would sporadically see a string of code when adding an open invoice to the shopping cart from the “View Open Invoices” page. - Fixed an issue where the shopping cart would occasionally assign itself to the wrong owner when multiple items from different owners were added to the shopping cart. - Fixed an issue where adding a customer to an active campaign from the “View All Owners” page would not add the selected owner. - Fixed an issue with sorting on the Reservations by Owner report. - Fixed an issue with payment total calculations issue for estimates with multiple pets on the reservation where the totals would occasionally not sum properly. - Fixed an issue with the export of the Belongings Report where it would not export the data shown on the report in Gingr. - Fixed an issue where deposit refunds could show as a positive number on the export of the Revenue by Date report. - Added additional information to the commission report to show service prices before and after being discounted by a package credit or coupon. The commission amount still calculates based on the original price. - Fixed an issue where bulk canceling reservations would not properly zero out the charges on the invoices of the canceled reservations - Fixed an issue that could allow for two users to check out the same reservation if they were doing it at the same time. - Fixed an issue where the “Download V Cards” button was missing on the “View All Owners” page. - Fixed an issue where the “print invoice” icon was not working on the “checkout complete” pop-up window in the shopping cart.

At approximately 9:06 pm MDT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed on this status update). If you are experiencing an issue, then reach out to our support team. - Fixed a typo on a success message when purchasing store credit from the customer. - Fixed an issue on the Reservations By Date Range report which prevented the “cancel reservation” button from working. - Made a change so that estimate invoices can only be viewed and paid if the reservation has been accepted. - Made UX improvements to the Gingr Admin Tool. - Fixed an issue where the amount 00.00 would sometimes be negative. - Fixed an issue where only 9 invoices would show on the invoice list of the owner details page, causing the 10th invoice to be hidden. - Fixed an issue with the Feeding Notes PDF where the content would be cut off. - Fixed an issue where the “last edited” name would not change on an employee note after being edited by a user. - Fixed an issue where only one batch would be printed on the batch report PDF even if there is more than one batch on a date. - Fixed an issue where deleting multiple reservations at once from the details page would not respect the “Can Delete Reservations” group permission. - Added a “created by” column to the view all reservations report. - Fixed a window overlay issue where the edit service pop-up window would not dismiss itself when pulling up the details of a reservation if you were using the new details page layout. - Fixed an issue with the same day reservations report where the export option would give a database error - Improved the formatting on the retail import page to improve the visibility of the download link for the template. - Fixed an issue where viewing the invoice list on the owner details page would cause 00.00 dollar reservations in the past to close when they should not. - Fixed an issue with the “Only Allow Timeclock at this IP” location setting which prevented it from having multiple IP addresses in a comma-separated list. - Fixed an issue where clicking “refresh cart” would remove the owner assignment from the cart under certain circumstances. - Fixed an issue that would allow for owner-less open invoices to be created. - Improved the workflow for assigning an owner-less invoice to an owner on the invoice display. - Fixed an issue where a subscription would be created even though a credit card was declined. - Fixed an issue where the timeclock report numbers would appear to change when changing the dates on the report. - Fixed an issue where deleting reservations from the “view all reservations” page would not respect the group permission “can delete reservations” - Improved the messaging and feedback when deleting reservations from the “view all reservations” page. - Improved the formatting in the cart when purchasing a package. - Fixed an issue with the checkout survey email where the incorrect reservation date would display. - Fixed an issue where the custom animal icon notes would appear behind the global search results if trying to view an icon’s note when searching from the global search bar. - Made an adjustment to the Reports and Admin list pages. - Added the sum of prepayments to the shopping cart at the time of checkout.