Gingr App - Intermittent App Slowness – Incident details

All systems operational

Intermittent App Slowness

Resolved
Degraded performance
Started over 6 years agoLasted 2 hours 25 minutes

Affected

Web Application

Degraded performance from 11:18 PM to 1:43 AM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Update
    UTC
    Update

    Our hosting provider has resolved the root of the issue on their end and are currently working through the backlog of changes that were prevented from executing during this time. Gingr is continuing to monitor and will rollback our workaround once the issue is fully resolved on their end. We will post another update once complete.

  • Update
    UTC
    Update

    Gingr's temporary workaround appears to have resolved the connectivity issues. All systems appear to be operating normally at this time.

  • Update
    UTC
    Update

    Gingr has implemented a temporary workaround for this issue. The majority of users should no longer be experiencing a slow down in their application. Our hosting provider has just updated us that they have identified the root cause of the issue and are working to resolve it on their end. Gingr is monitoring this issue closely and will post another update as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Our hosting provider, Amazon Web Services, is reporting an issue with DNS resolution on their end. This is affecting multiple Gingr database clusters and user's ability to connect to them. Some Gingr users may be experiencing intermittent app slowdowns/timeouts at this time. Gingr is aware of the issue and working to resolve as quickly as possible. We will post another update in 15 minutes.

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