Gingr App - Editing Check-Out Date in Shopping Cart Error – Incident details

Editing Check-Out Date in Shopping Cart Error

Resolved
Degraded performance
Started over 6 years agoLasted 4 hours 8 minutes

Affected

Shopping Cart and Point of Sale

Degraded performance from 4:00 PM to 8:09 PM

Coupons

Degraded performance from 4:00 PM to 8:09 PM

Invoices

Degraded performance from 4:00 PM to 8:09 PM

Open Line Items and Tips

Degraded performance from 4:00 PM to 8:09 PM

Packages

Degraded performance from 4:00 PM to 8:09 PM

Retail

Degraded performance from 4:00 PM to 8:09 PM

Updates
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    Issue: Our teams have identified an issue with editing the check-out date once a reservation is added to the shopping cart. When editing the check-out date to the day prior, the check-out date and charges are not updated. Example: Howard was supposed to check-out yesterday (1/30) but was not and is placed in the shopping cart today (1/31). When editing the check-out date to yesterday the date is not accurately updated and the charges are not adjusted. This would result in over-charging the customer. Solution: Our teams are actively working on a solution for this issue and in the meantime, we recommend that a coupon or open line item is used to negate the overcharge amount.