Gingr App - Notice history

At approximately 9:55 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Added a new “payment receipt” option to view payments by payment event in addition to invoices paid. - Added a “Store Credit History” section to the owner details page to view a list of events for store credit buys and consumptions. - Added a total payment amount transaction to an invoice payment if a portion of a payment was allocated to an invoice. - Fixed an issue that would create an overpaid invoice if multiple pets in a family checked out at different times and there was one deposit per family paid. - Fixed an issue where the cart would clear out if redeeming loyalty reward points. - Fixed an issue where credit card signatures were being stored in Card Connect, but not Gingr. - Fixed an issue where a group class enrollment request from the customer portal for multiple pets would not populate the proper number of packages to be sold on the customer portal. - Fixed an issue where recurring, multiple pet reservations would cause the “lodge together” note to duplicate. - Fixed an issue where missing immunization dates would show a “1969” date on the customer portal. - Fixed an issue where a lodging could be reassigned at check-in if certain keywords were used in for belongings. - Fixed an issue where multiple pet estimate invoices could show the incorrect amount prepaid on the estimates list of the owner’s details page. - Fixed an issue where customer records created from lead form submissions would not show on the New Customers report. - Fixed an issue on the Check Outs report where sorting would not organize data properly. - Fixed an issue where the Surveys report export would not include the same data as the Gingr report. - Fixed an issue where applying a package credit to a service type of a lower value than the credit would cause the package credit to show as redeemed against the service type and the reservation type. - Fixed an issue where a refund on an invoice with a paid deposit will auto-populate the refund amount for the reservation as the amount of the deposit paid. - Fixed an issue on the Icons Report where reservation dates would not display correctly. - Fixed an issue with the Daily Checklist report that could cause report data to change if running the report for historical dates. - Fixed an issue where the new details page layouts would show that all animals in a family were created at the same time even if they were not. - Fixed an issue where a $00.00 reservation with an unpaid deposit would show the “checkout with existing payments” button instead of the “checkout with no payment” button. - Fixed an issue on Admin pages where filtering a list of items and trying to delete an item would cause the delete button to disappear. - Fixed an issue on Admin pages where a user could make a change and go back to the list and the change would not be reflected until the page was refreshed. - Fixed an issue that prevented retail items with multiple quantities from being discounted fully by a negative open line item in the shopping cart. - Fixed an issue where pets with no vaccination records would show on Gingr’s Expired Vaccinations in-app report, but not on the report export. - Fixed an issue where the {estimate_url} variable would not work on the deposit-related emails. - Fixed an issue with slow load times on the Revenue by Date and End of Day Reports by paginating the full results sections and moving full results totals to the top of the report section. - Fixed an issue where medications with expiration dates in the past would still automatically charge if medication charge pricing rules exist. - Fixed an issue where service options added to a scheduled service after the initial time of booking were not accounted for in tip splits. - Added a filter to the deposits page to view deposits by reservation location. - Added an export option to the deposits page. - Improved performance of the Card Brand Breakdown section of the Revenue by Date Report. - Fixed an issue with the accuracy of a success message that would display when canceling multiple reservations. - Fixed an issue that would allow for the quick checkout of a 00.00 dollar reservation using a package credit.

At approximately 9:17 pm MST, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Added a “# Items” column to the “Charges by Type” section of the Revenue by Date report to show the quantity of an item charged in a date range. - Added a new way for Gingr to remember the total change due for a payment method to display on the “Checkout Complete” pop-up window. - Fixed an issue where multiple pets in a family who were being checked in using the “quick check-in” tool would have separate invoices created. Now they will all be on one invoice. - Added the number of package credits remaining to an invoice if a package credit is redeemed. - Added the total balance of open invoices and the total balance of store credit to the invoice display. The amounts shown reflect the account totals at the moment in time which the invoice was checked out through the shopping cart. This improvement only affects new invoices checked out after this release. - Fixed an issue where an incorrect error would display if an employee tried to send a customer an email and the customer is opted out of email communications. - Added the ability to edit the date and time stamps on non-credit card payments. - Fixed an issue where reservations who’s total was 00.00 as the result of being fully discounted by a package credit were showing up in the “No Account Code Set” section of the Revenue by Date and End of Day reports even if account codes were assigned to the reservation. - Fixed an issue where, if a deposit and an invoice shared the same ID in the database, the system would incorrectly display the payment totals for the invoice on the owner details page - Fixed an issue where some customers would sporadically see a string of code when adding an open invoice to the shopping cart from the “View Open Invoices” page. - Fixed an issue where the shopping cart would occasionally assign itself to the wrong owner when multiple items from different owners were added to the shopping cart. - Fixed an issue where adding a customer to an active campaign from the “View All Owners” page would not add the selected owner. - Fixed an issue with sorting on the Reservations by Owner report. - Fixed an issue with payment total calculations issue for estimates with multiple pets on the reservation where the totals would occasionally not sum properly. - Fixed an issue with the export of the Belongings Report where it would not export the data shown on the report in Gingr. - Fixed an issue where deposit refunds could show as a positive number on the export of the Revenue by Date report. - Added additional information to the commission report to show service prices before and after being discounted by a package credit or coupon. The commission amount still calculates based on the original price. - Fixed an issue where bulk canceling reservations would not properly zero out the charges on the invoices of the canceled reservations - Fixed an issue that could allow for two users to check out the same reservation if they were doing it at the same time. - Fixed an issue where the “Download V Cards” button was missing on the “View All Owners” page. - Fixed an issue where the “print invoice” icon was not working on the “checkout complete” pop-up window in the shopping cart.

At approximately 9:06 pm MDT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed on this status update). If you are experiencing an issue, then reach out to our support team. - Fixed a typo on a success message when purchasing store credit from the customer. - Fixed an issue on the Reservations By Date Range report which prevented the “cancel reservation” button from working. - Made a change so that estimate invoices can only be viewed and paid if the reservation has been accepted. - Made UX improvements to the Gingr Admin Tool. - Fixed an issue where the amount 00.00 would sometimes be negative. - Fixed an issue where only 9 invoices would show on the invoice list of the owner details page, causing the 10th invoice to be hidden. - Fixed an issue with the Feeding Notes PDF where the content would be cut off. - Fixed an issue where the “last edited” name would not change on an employee note after being edited by a user. - Fixed an issue where only one batch would be printed on the batch report PDF even if there is more than one batch on a date. - Fixed an issue where deleting multiple reservations at once from the details page would not respect the “Can Delete Reservations” group permission. - Added a “created by” column to the view all reservations report. - Fixed a window overlay issue where the edit service pop-up window would not dismiss itself when pulling up the details of a reservation if you were using the new details page layout. - Fixed an issue with the same day reservations report where the export option would give a database error - Improved the formatting on the retail import page to improve the visibility of the download link for the template. - Fixed an issue where viewing the invoice list on the owner details page would cause 00.00 dollar reservations in the past to close when they should not. - Fixed an issue with the “Only Allow Timeclock at this IP” location setting which prevented it from having multiple IP addresses in a comma-separated list. - Fixed an issue where clicking “refresh cart” would remove the owner assignment from the cart under certain circumstances. - Fixed an issue that would allow for owner-less open invoices to be created. - Improved the workflow for assigning an owner-less invoice to an owner on the invoice display. - Fixed an issue where a subscription would be created even though a credit card was declined. - Fixed an issue where the timeclock report numbers would appear to change when changing the dates on the report. - Fixed an issue where deleting reservations from the “view all reservations” page would not respect the group permission “can delete reservations” - Improved the messaging and feedback when deleting reservations from the “view all reservations” page. - Improved the formatting in the cart when purchasing a package. - Fixed an issue with the checkout survey email where the incorrect reservation date would display. - Fixed an issue where the custom animal icon notes would appear behind the global search results if trying to view an icon’s note when searching from the global search bar. - Made an adjustment to the Reports and Admin list pages. - Added the sum of prepayments to the shopping cart at the time of checkout.

At approximately 9:26 pm MDT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. - Fixed an issue where items assigned to multiple customers could exist in the shopping cart at the same time. - Added styling to store credit, open invoice balance, and owner name titles in the cart to make them more prominent. - Made a change so that store credit, when available, will show at the top of the payment method list when using it as a payment method and added the available credit amount to the payment method description. - Added protection to the “add payment method” button in the shopping cart to help prevent invoices from having incorrect payments. - Fixed an issue where, when trying to use more store credit than available, and also using a card on file to process a split payment, the customer could be overcharged. - Made a change so that owners can only be assigned from the shopping cart to streamline and simplify the owner assignment process. - Fixed an issue that would allow the user to add the same invoice balance to the cart multiple times, putting the customer at risk of being overcharged. - Added protection to the shopping cart to lock the cart to the assigned owner once store credit is added to the cart, requiring the cart to be cleared in order to change the owner to prevent incorrect charges. - Added protection to the shopping cart to lock the cart to the assigned owner once an owner is selected in the cart, requiring the cart to be cleared in order to change the owner to prevent incorrect charges. - Fixed an issue where the tips report would show sections for “Non-Credit Card Tips” and “Credit Card Tips” instead of “Invoice Line Item Tips”. - Fixed a formatting issue with the tips report PDF which would cause some information to be cut off. - Adjusted the verbiage of the “back” and “cancel” buttons in the shopping cart workflow to make navigation more straightforward. - Added protection to the shopping cart to check if a purchase requires an owner to be assigned before payments can be applied. - Fixed an issue where the sales tax report would not include detailed tax information. - Fixed an issue where the user could add an open line item tip to the cart without payment which could cause that unpaid tip to show as an estimate on the tips report. - Fixed an issue with group permissions where a user could access the end of day report for the current date if the “can view end of day report” user permission was disabled for that user’s account.