CardPointe Gateway Token Description Error

Resolved

Degraded performance

Started almost 7 years agoDecember 23, 2019Lasted 1 hour 2 minutesDecember 23, 20194:515:53 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
December 23, 2019 at 5:53 PMUTC
Resolved
December 23, 2019 at 5:53 PMUTC
Card Connect is reporting this issue as resolved. For future status updates from Card Connect, subscribe to their status page at status.cardconnect.com.
Update
December 23, 2019 at 5:31 PMUTC
Update
December 23, 2019 at 5:31 PMUTC
Update: Card Connect is continuing to investigate. Next update when more information is available. For the most up-to-date status on this issue, visit status.cardconnect.com.
Update
December 23, 2019 at 5:08 PMUTC
Update
December 23, 2019 at 5:08 PMUTC
At this time, Card Connect is still investigating the issue. For the most up-to-date notifications on this issue, subscribe to Card Connect's status page at status.cardconnect.com. Another update from Gingr in 20 minutes.
Investigating
December 23, 2019 at 4:51 PMUTC
Investigating
December 23, 2019 at 4:51 PMUTC
At this time, some businesses that use Card Connect's integrated credit card processing with Gingr may be experiencing gateway declines/error responses for invalid tokens, which may be impacting the ability to process transactions. Card Connect is currently investigating this issue and will provide updates as they become available. Next update from Gingr in 15 minutes. For the most up-to-date status, subscribe to CardConnect's status page here: status.cardconnect.com

Gingr App - CardPointe Gateway Token Description Error – Incident details