Gingr App - Issue saving Owner/Animal profile changes and viewing 2-way SMS – Incident details

Issue saving Owner/Animal profile changes and viewing 2-way SMS

Resolved
Degraded performance
Started over 6 years agoLasted 33 minutes

Affected

Communications

Degraded performance from 3:09 PM to 3:42 PM

SMS

Degraded performance from 3:09 PM to 3:42 PM

Incoming SMS

Degraded performance from 3:09 PM to 3:42 PM

Marketing SMS

Degraded performance from 3:09 PM to 3:42 PM

Outgoing SMS

Degraded performance from 3:09 PM to 3:42 PM

Client Management

Degraded performance from 3:09 PM to 3:42 PM

Updates
  • Resolved
    UTC
    Resolved

    At approximately 8:09 am MT we received reports that specific apps were receiving errors saving changes to owner and animal profiles. These apps also reported that they were not able to view conversations in the 2-way SMS view when they had that subscription option enabled. At approximately 8:42 am MT, our development team released a change that resolved this issue. Our team is monitoring. If you experience these issues then reach out to our team.