Gingr App - Notice history

At approximately 9:26 pm MT on January 26th, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. Added the ability to mark service options as complete separately from additional services. Updated the Services by Date report to allow this report to be run for service options in addition to additional services. Added the ability to schedule sales tax rate changes per location. This can be done from the Admin » Tax Settings page by adding a new rate, similarly to the workflow for scheduling location default rate changes. Added an export option to the Lodging Occupancy report. Updated the Expired Immunizations Report to add pagination. This greatly improves performance on this report, especially in cases where the report is pulling 10k+ animals. Fixed a database typo by changing the alllocation_types table to allocation_types. Added the ability to require strict passwords for employee user accounts. Added support for animal Deactivation Reasons and a Deactivation Reasons Report. Updated code libraries Resolved an issue where manually deducted package credits would display in the “No Account Code Set” section on the revenue by date and end of day reports despite the package having an account code set. Removed the time restriction for backing up files in Admin » Manage Data. Resolved an issue where users would occasionally receive an AJAX error when removing retail items from reservations. Resolved an issue where reservations that had retail items attached to them prior to checkout would add multiple items to the invoice if the reservation was added to the cart multiple times in succession. Resolved an issue with the Incident Report form that would display “undefined” next to the animals name after their name was selected on the incident. Resolved an issue where the Calls report would not properly export if a call log note contained a # character. Resolved an issue where slot based services that are scheduled on a disabled date did not display on the facility calendar. Resolved an issue with the PDF version of the revenue by date report that caused the wrong dates to display on the PDF of the report if the user did not click Generate Report prior to getting the PDF. Resolved an issue where the New Appointment Page would not properly bounce up to the top of the page when a time was selected. Resolved an issue that was causing the Appointment Card formatting to be broken on mobile devices. Resolved an issue with the Lodging Occupancy Report that was causing the “last year” number to report incorrectly if the current year was at 0 occupancy. Resolved an issue with custom animal/owner icons that was causing the +Add Icon form to not reset properly when using the “save and add another” option. Resolved an issue where clicking “cancel” on the Default Services pop up would still add the default services to the reservation anyway. Resolved an issue where it was possible to use the same package credit on two reservations during quick check out if there were multiple pets on separate estimates and/or where services were involved and quick check out was attempted. Resolved an issue where manually entered time clock entries would not show up in the Timeclock report if the apps System-Wide time zone was different than the Location time zone. Resolved an issue that was causing the additional service price to be set incorrectly if the price was set before selecting a service or appointment time from the new reservation page. Resolved an issue where Admin setting toggles were not updating properly using Mozilla Firefox. Resolved an issue where the adding a comma to the price field for Retail items in admin would not actually update the item. Resolved an issue where trying to mark all services as complete from the services by date report would not mark all services complete if one service couldn’t be completed in the series. Resolved an issue where the radio style buttons on the form-builder would toggle between options if you clicked to the right of the button. We made it so that the option only is selected if you click right on the button in order to prevent accidental changes to these settings.

The Gingr team has recently been receiving reports of errors when uploading photos to report cards. Our teams are investigating the issue and we will provide updates as they are available. Thank you for your patience!

The Gingr team began receiving reports about issues with Emails and SMS being delivered to clients on Friday 1/8/2021. Our teams are investigating the issue and will provide updates as they are available. If your facility has been affected, please submit a ticket to our support team here: https://support.gingrapp.com/hc/en-us/requests/new

Some Gingr instances may be experiencing app slowness this morning Friday 12/18/2020. Our teams are actively investigating these issues and will post additional updates as information becomes available.

CardConnect is currently experiencing a disruption that may be impacting your ability to process transactions on the terminal. CardConnect is working to resolve this issue. If your terminal does become unbolted, you can still process cards on file or manually enter credit card information at check-out.

The Clover Flex is now available again for purchase! The CardConnect team has resolved the previous issues of the terminal unbolting. To order a Flex terminal please visit https://info.gingrapp.com/clover-flex-order. If you have recently purchased or rented a Clover Flex terminal for Gingr through CardConnect, please be aware of the important action needed below. A firmware update has been released to address an issue where the terminal would unexpectedly unbolt, even when it was properly connected to the internet. In order to ensure that your device received the firmware update, we recommend rebooting your device. You can do that by completing the following steps: 1. Swipe down from the top right corner of the screen. 2. Tap Reboot. 3. Tap Reboot again when prompted with the message Do you want to reboot? The Clover device will power off momentarily, then turn on on its own when it is ready to proceed. As always, please let us know if you have any issues or if restarting your device does not resolve the unbolting issue.

Bolt is currently experiencing a disruption that may be impacting your ability to process transactions. CardConnect is currently working to resolve this issue. We will post another update in ~15 minutes.