Gingr App - Gingr App - Slow Performance – Incident details

Our team has been monitoring performance throughout the day and performance continues to be within acceptable levels since we implemented a fix. This issue is now resolved and we thank you for your patience. If you have any questions then please reach out to our support team.

This fix for this issue is now complete and app performance should be back to normal. Our team is continuing to monitor. If you experience slowness or unresponsive pages, then reach out to our support team. Thank you for your patience.

A fix is still being deployed and our team is monitoring. We are seeing initial improvements in Gingr app performance and we are continuing to monitor.

A fix is currently being deployed and Gingr apps should start seeing normal performance within approximately 15 minutes. Another update in 15 minutes.

Our team is implementing a fix and should be available in your app shortly. Another update in 20 minutes.

Our team has identified the source of the issue and is working on a fix.

At this time, the issue is ongoing for certain Gingr apps and our team is continuing to investigate to implement a fix. We will post a new update when additional information is available.

We have identified two clusters within our AWS infrastructure are experiencing degraded performance and uptime and we are working on a fix. Gingr apps within these clusters may be experiencing slowness or loss of connectivity. Only Gingr apps within these clusters are impacted. We will post another update in 15 minutes.