Gingr App - Notice history

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Feb 2021
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Gingr Support - Operational

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Feb 2021
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Gingr Website - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2021
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Customer Portal - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2021
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Dashboard - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Reporting - Operational

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Feb 2021
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Notice history

View current status

Apr 2021

No notices reported this month

Mar 2021

MAR24
Upcoming Maintenance: Application Feature Update
CompletedMaintenance50 minutes
  • Completed
    March 24, 2021 at 3:10 AMUTC
    Completed
    March 24, 2021 at 3:10 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • Update
    March 24, 2021 at 2:20 AMUTC
    Update
    March 24, 2021 at 2:20 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Update
    March 24, 2021 at 2:17 AMUTC
    Update
    March 24, 2021 at 2:17 AMUTC

    At approximately 8:20 pm MT / 10:20 pm ET, our team will be performing an update to Gingr. This update will contain additions for future feature improvement. There is no expected impact to application operation during this time.

MAR11
Upcoming Maintenance: Application Feature Update
CompletedMaintenance45 minutes
  • Completed
    March 11, 2021 at 3:45 AMUTC
    Completed
    March 11, 2021 at 3:45 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • Update
    March 11, 2021 at 3:00 AMUTC
    Update
    March 11, 2021 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Update
    March 10, 2021 at 8:39 PMUTC
    Update
    March 10, 2021 at 8:39 PMUTC

    At approximately 8:00 pm MT / 10:00 pm ET, our team will be performing an update to Gingr. This update will contain issue fixes and improvements. There is no expected impact to application operation during this time. Visit the status page after the update to learn more about the changes.

MAR4
Gingr Support Help Center Scheduled Maintenance
CompletedMaintenance16 hours 59 minutes
  • Completed
    March 04, 2021 at 6:59 PMUTC
    Completed
    March 04, 2021 at 6:59 PMUTC

    Our support help center maintenance updates have now been completed successfully. Live chat and email support are fully back online at this time and the My Tickets view is once again available. Thank you for your patience!

  • Update
    March 04, 2021 at 6:06 PMUTC
    Update
    March 04, 2021 at 6:06 PMUTC

    Our support help center including live chat will be offline from 11:30am to approximately 12:00pm MST as our teams work to complete final maintenance updates. Tickets can still be submitted during this time if needed by sending an email directly to support@gingrapp.com. We appreciate your patience!

  • Update
    March 04, 2021 at 12:19 PMUTC
    Update
    March 04, 2021 at 12:19 PMUTC

    The scheduled support help center maintenance is ongoing at this time. Live chat and email support are available however please be aware of the following: - At this time you may see a department dropdown when using live chat; please ensure that Gingr & Rev Pets Support is selected - When submitting a ticket please enter the email address used to log in to Gingr - The My Tickets view in the help center is temporarily unavailable Our teams are working to complete the maintenance and we will provide additional updates on progress.

  • Update
    March 04, 2021 at 12:00 PMUTC
    Update
    March 04, 2021 at 12:00 PMUTC

    The maintenance is now complete. Thanks for your patience.

  • Update
    March 04, 2021 at 8:40 AMUTC
    Update
    March 04, 2021 at 8:40 AMUTC

    The scheduled support help center maintenance is ongoing at this time. Live chat and email support are available however please be aware of the following: - At this time you may see a department dropdown when using live chat; please ensure that Gingr & Rev Pets Support is selected - When submitting a ticket please enter the email address used to log in to Gingr - The My Tickets view in the help center is temporarily unavailable Our teams are working to complete the maintenance and we will provide additional updates on progress.

  • Update
    March 04, 2021 at 2:00 AMUTC
    Update
    March 04, 2021 at 2:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Update
    March 03, 2021 at 5:29 PMUTC
    Update
    March 03, 2021 at 5:29 PMUTC

    Gingr's help center for customer support will undergo scheduled maintenance tonight from approximately 7:00pm to 5:00am MST. We do not anticipate any disruption to our live chat and email support options during our standard business hours. We will provide additional updates should that change.

Feb 2021

CardConnect Service Disruption
ResolvedDegraded performance5 hours 34 minutes
  • Resolved
    UTC
    Resolved

    CardConnect has resolved this incident.

  • Update
    UTC
    Update

    CardConnect has implemented a fix for the intermittent service disruption and they are monitoring for further issues.

  • Update
    UTC
    Update

    CardConnect is continuing to investigate this issue. We will provide additional updates as they become available.

  • Investigating
    UTC
    Investigating

    We have been notified that CardConnect is experiencing a service disruption that may be impacting our Gingr customers utilizing integrated credit card processing. They are investigating the issue and we will provide updates as they become available.

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