Gingr App - Notice history

Web Application - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Gingr Support - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Gingr Website - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Customer Portal - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Dashboard - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Reporting - Operational

100.0% uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2020
Sep 2020
Oct 2020

Notice history

View current status

Oct 2020

Application Feature Updates
ResolvedDegraded performance1 minute
  • Resolved
    UTC
    Resolved

    At approximately 8:45 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. Bug Fixes: -Refactored the edit service window that is found when you edit a service from the dashboard, facility calendar, reservation details page, services by date report, etc. This refactor resolves several issues with this component, including service notes not saving and appointments not rescheduling when edited from this window. -Resolved an issue where if an animal had an expected reservation for today and a user performed a quick-check in on the same animal, the system would check in the expected reservation, but would set the end date to today. Resolved an issue where cancelling a reservation through the “Conflicting Reservation” pop up message would not properly close out the cancelled reservations invoice. -Resolved an issue where cancelling one or more pets off of a multi-pet reservation where one of the pets had services could improperly move the reservation and it’s services to their own invoice, leaving a blank estimate. -Resolved an issue where the daily Team Scheduled hours total was incorrectly summing when the Manage Schedules page was grouped by Team. New Features/Improvements: -Added a payment method setting in Admin » Payment Methods to allow you to protect certain payment methods based on group permission. Only users with the Left-hand Navigation: Reports and More » Groups permission for Can Check Out With Protected Payment Methods will be able to use any of your protected payment methods. All payment methods will be unprotected by default, and all user groups will have permission to use protected payment methods by default. -Added a Left-hand Navigation: Reports and More » Groups permission for Can Check Out Without Payment to limit users’ ability to checkout a reservation without payment. All user groups will have this permission enabled by default. -Updated the Left-hand Navigation: Point of Sale » View Closed Invoices page to add a Location drop down. By default, users will now see just the closed invoices for their current location, with the option to view other locations’ invoices if you have the permission to change locations. -Added a reservation type setting to Admin » Immunization Types so that you can selectively require immunizations only for some reservation types and not others. For example, if you only require immunizations for daycare and boarding, but not grooming appointments, you can specify that on the admin page and the system will only prompt you that a pet has expired or missing immunizations if they are making/checking in for a reservation of the required type. If you require immunizations for every reservation type, you do not need to make any changes to your setup. -Updated the reservation/appointment request system so that if a pet is missing some of their immunization records, but not all, the system will properly give them an error upon reservation submission if the app is configured to do so. -Added support for owner/pet-parent icons. There are a few system icons that previously lived on the pet’s account that will now show up under the owner and for which you can configure separate pop-up alerts. These include the Account Balance, Package Credits, Credit Card On File, and Agreements icons. These can now be customized in Admin » Owner Icons, and you can additionally add new Custom Owner Icons that can be attached to the owner rather than their pet(s). We’ve also added a Copy Tool to the Admin » Animal Icons » Custom Animal Icons page so that you can copy over any templates that you would like to use as owner Icons. -Added a new report in Left-hand Navigation: Reports and More Icon » Reports called the Icon Comparison Report. This report can be used to compare icons between Animals and Owners, and can help you migrate any icons from the animal over to the owner right from the report. -Added a toolbox option to Admin » Owner Form so that you can add Custom Owner Icons from the New Record or Edit Owner page. Important: This field is not automatically added to the form, so if you’d like to enable this, make sure that you configure the field to only be visible to Employees, otherwise customers would be able to see your custom icons on the Customer Portal. -Added a refresh to the shopping cart if a user had two tabs open on the same browser, each containing a different reservation and checkouts were happening concurrently so that the cart is refreshed before users can pull up the payment window to take payment. -Added a layer of validation to the app to ensure that only one owner’s balance can be checked out at a time. -Database security + display improvements.

Aug 2020

Application Feature Updates
ResolvedDegraded performance20 minutes
  • Resolved
    UTC
    Resolved

    At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. Bug Fixes: -Resolved an invoicing issue where deposits paid for multiple pets on the same invoice would not properly sum on the payments total, allowing for overpayment if the user tried to apply a prepayment on the invoice prior to checkout. -Resolved an invoice display issue that would cause some deposit refunds to display as partial refunds even though the full amount was refunded. This bug didn’t affect the actual amount refunded, but could cause confusion. -Resolved an issue where Clover terminals would produce an error message at the same time as sending an authentication for a card, which would produce an error even though the card was successfully charged. This error could cause users to try the charge again because they thought it did not go through. -Resolved an issue with the edit service pop up window that was causing service changes and notes not to save if there was more than one service displayed on the edit service window. -Resolved an issue with lodging auto-selection that would improperly place multiple pet reservations in lodgings based on the Max Weight and the Animal Capacity under some conditions. -Resolved an issue with the Tips Report where refunded services were improperly showing up as refunded tips in the summary section of the report. -Resolved an issue with the Tips report where multi-unit services would not display properly in the tip split calculation. -Resolved an issue where Admin setting toggles were not functioning properly on Firefox browsers. -Resolved an issue with the Admin » Breeds page that was preventing users from using the Color Description field. New Features/Improvements: -Added the ability to set a custom duration for an additional service on a reservation via the New Reservation/Edit Reservation page similarly to how this can be done on the New Appointment page. -Improved Icon pop ups to include the current reservations’ notes and to make it so that a user does not need to scroll to see the icon notes on a mobile device. -Added a new customizable SMS template for the Agreement SMS that can be sent to a customer’s phone to sign agreements. This can be customized in Admin » System SMS » Agreement SMS. -Added support to included copy/pasted Emojis in automated email and sms templates and campaigns. -Added the ability to impersonate a pet parent on the customer portal. If the Left-hand Navigation: Reports and More Icon » Groups permissions for “Can log in as customer” and “Can see customer information” are enabled, business-side users will see the option to log into the customer portal as the customer. This can help you troubleshoot inquiries from customers when they say that they are receiving errors, as well as help you see what the customer sees on the portal without creating your own account. -Updated the Admin » Coupons page to remove the requirement for expiration dates on coupons, allowing you to more easily set up coupons that never expire. -Updated the Admin » Hours of Operation page to make it more user friendly, including the ability to mark a day as “closed” instead of having to manually close the hours. -Improved the way that Gingr gets a users’ IP address on the backend for actions like signing agreements, using the timeclock, logging in, etc. -Updated the manual card entry tokenizer to prevent firewall blockages. -General styling updates

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