CardConnect Service Disruption

Resolved

Degraded performance

Started over 5 years agoFebruary 26, 2021Lasted 5 hours 34 minutesFebruary 26, 20213:549:29 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
February 26, 2021 at 9:29 PMUTC
Resolved
February 26, 2021 at 9:29 PMUTC
CardConnect has resolved this incident.
Update
February 26, 2021 at 9:01 PMUTC
Update
February 26, 2021 at 9:01 PMUTC
CardConnect has implemented a fix for the intermittent service disruption and they are monitoring for further issues.
Update
February 26, 2021 at 6:03 PMUTC
Update
February 26, 2021 at 6:03 PMUTC
CardConnect is continuing to investigate this issue. We will provide additional updates as they become available.
Investigating
February 26, 2021 at 3:54 PMUTC
Investigating
February 26, 2021 at 3:54 PMUTC
We have been notified that CardConnect is experiencing a service disruption that may be impacting our Gingr customers utilizing integrated credit card processing. They are investigating the issue and we will provide updates as they become available.

Gingr App - CardConnect Service Disruption – Incident details