Gingr App - Reported Photo and File Upload Issues – Incident details

Our team has been monitoring the photo thumbnails and they are now displaying as expected since the fix implemented yesterday. Thank you for your patience.

Our teams have implemented a fix and photo thumbnails are now displaying properly. We will continue to monitor to ensure that there are no additional reports of the issue. We appreciate your patience!

We have been monitoring the fix for this issue since Friday afternoon and we are able to confirm that users can successfully upload photos and files without receiving an error message. Our teams are currently investigating a potentially related issue with photo thumbnails not displaying properly, and we will continue to provide updates as they become available.

Our team has identified the cause of the issue with uploading files and photos and a fix has been implemented. We will monitor to ensure that the issue is fully resolved. If you continue to experience any errors with uploading photos or files please reach out to our support team.

We have received reports that this issue is affecting the ability to upload both photos and files. We will continue to provide updates as they become available.