Gingr App - Notice history

At approximately 12:50pm MST, we began receiving reports of errors when attempting to process some CardConnect credit card transactions. CardConnect has posted an update that they are aware of the issue and are currently investigating. At this time it appears that only American Express transactions are being impacted. We will provide additional updates as they become available. You can also follow the incident on the CardConnect status page at https://status.cardconnect.com/.

Our team is analyzing app performance to improve response times. If you are experiencing slow load times in your app, please contact our support team via email at support@gingrapp.com or by navigating to the "?" icon > Get Support in the top navigation of your app. Be sure to include your Gingr app URL (i.e. abcd.gingrapp.com), the date and time of the slowness, and the affected pages or actions. These details will assist our teams in identifying and resolving the performance issues. Thank you!

At approximately 8:35pm MT, our development team completed an application update containing the following items. If you are experiencing an issue, then reach out to our support team. October 13th, 2021 -Resolved an issue where you could refund a forfeited deposit from the deposits list. We adjusted the Left-hand Navigation: Reservations » Deposits page so that if a deposit has already been forfeited, the user cannot refund it from this page. Instead, they’ll need to view the invoice for the forfeited deposit and refund the charge from there. -Resolved an issue where the Gingr Payments Dashboard was linking to the invoice for the deposit ID instead of the invoice ID when viewing invoices from this page. -Resolved an issue where checking the Include Addresses checkbox on the Services by Date report, the Scheduled At column would be removed from the report. -SMS Campaigns Update: We have updated the SMS Marketing code so that it works the same way as Email campaigns. This will now ask you to schedule your SMS campaigns, and supports interruption-free sending of large recipient campaigns.

We have received reports of slowness across the application, and are currently investigating the root cause of this issue. We will continue to provide updates as they become available.

At approximately 8:55 pm MT, our development team completed an application update containing the following items. If you are experiencing an issue, then reach out to our support team. New Feature: Gingr is introducing a new financial report to provide a Sales Receipt for the sales and payment activities of the day or date range. This report aggregates information on net cash, accounts receivable, liability accounts (like package credits and prepayments), and more to provide accounting-friendly sales information on a day-by-day or short date range basis. This report also provides an export formatted for use with Quickbooks Online. The export is formatted to be imported into QBO as a Sales Receipt, which will then provide activity directly from Gingr for use in generating GAAP reporting in QBO. For more details and to learn more, visit our knowledge base: https://togetherwork.zendesk.com/knowledge/articles/4406742809101/en-us?brand_id=360004635351 Improvements: -Added support to integrate with AbcKam as an integrated webcam provider. -Security: Performed a security update to remove auto-complete on Gingr password fields. This was a required update for compliance. -Gingr Payments: Added the ability to customize your Statement Descriptor after the initial sign-up for Gingr Payments. This allows you to control how charges for payments using Gingr Payments will display on the pet parents’ bank statement. -Updated the button text when a pet parent or employee is making a reservation or appointment with recurring dates, and one of those dates must be added to the wait list. We updated the button text based on a conversation with the team to improve clarity about what the “add to waitlist” button does on this page. Bug Fixes: -Resolved an issue with reservations created using the Recurring Dates feature where the system would not keep the selected end time for the first reservation for the recurring reservations. -Resolved an issue that occurred when refunding a payment that caused the payment amount to appear as a negative number, causing issues with the invoice status and confusion on the invoice itself. -Resolved an issue where having both a deposit and an overpaid prepayment on an invoice caused an issue with the invoice display and with the overpayment being credited to the account. -Resolved an issue where pet parents that text the facility before they become an owner in Gingr would have their conversation erased. We now keep the previous conversation in a separate thread, which will contain all of the messages but will not give the business any new notifications for that phone number. The thread for the owner account that was created will be the primary thread moving forward, but the business can reference any of that past conversation by pulling up the old thread.

We have received reports of slowness across the application, and are currently investigating the root cause of this issue. We will continue to provide updates as they become available.

We are currently investigating an issue that is causing some customers to be unable to access their Gingr application. Our developers are working to resolve the issue as quickly as possible. We will provide an update as soon as more information is available.