App Slowness
Affected
Degraded performance from 2:26 PM to 7:58 PM
- Resolved · UTC
We appreciate your patience while our teams worked to address this morning's performance issues. You can learn more about the details of the incident and the steps we are taking to prevent this in the future by following this link: https://3057737.hubspotpreview-na1.com/_hcms/preview/content/60472174724?portalId=3057737&_p[…]ue&cacheBust=0&preview_key=HUpGGUYb&from_buffer=false
- Update · UTC
At this time the application performance issues have been fully resolved. We appreciate your patience while our teams worked to address this. We will be providing a recap of the incident soon.
- Update · UTC
We have deployed the fix and are seeing improvements in app performance. We are actively monitoring for additional reports at this time.
- Update · UTC
Our engineering team is deploying a potential fix for the issue and will take approximately 25 minutes to take effect for all customers.
- Update · UTC
Development has identified an issue with our redis server and is currently working on a fix, this is a top priority and will be pushed to live as soon as it is complete. We will post an update as soon as that fix has gone live.
- Investigating · UTC
We have received reports of slowness across the application, and are currently investigating the root cause of this issue. We will continue to provide updates as they become available.
