Gingr App - Isolated App Search Issue – Incident details

All systems operational

Isolated App Search Issue

Resolved
Degraded performance
Started almost 5 years agoLasted 196 hours 21 minutes

Affected

Web Application

Degraded performance from 7:47 PM to 12:09 AM

Updates
  • Resolved
    UTC
    Resolved

    The isolated search issue has been fully resolved. Thank you for your patience.

  • Update
    UTC
    Update

    Our IT team has deployed a database upgrade to address the isolated search issue for apps on affected servers. We are monitoring the fix to ensure that the issue is fully resolved. Thank you for your patience.

  • Update
    UTC
    Update

    Over the weekend we have received reports of some additional apps being unable to pull up search results for some clients. Our support team is working to apply an immediate fix to these additional affected apps, and we are continuing to work with our IT team and our database hosting service on a long-term solution. We will provide further updates as they become available.

  • Update
    UTC
    Update

    Our team has identified the cause of the isolated search issue, and our support team is working to apply an immediate fix to all affected apps. We are working with our IT group on a long-term solution, and will provide further updates once available.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing some apps to be unable to pull up search results for some clients. The issue appears to be isolated to apps within one specific server cluster, and we are working to resolve the problem as quickly as possible. If your facility is experiencing this issue, please contact our support team who can apply an immediate fix. We will provide additional updates when more information is available.

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