Gingr App - Notice history

Twilio has indicated that they are no longer experiencing SMS delivery delays for SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes. This incident has been resolved. Thank you for your patience.

We have been able to confirm that SMS messages are continuing to be sent correctly and this issue has been resolved. If you are still experiencing any problems with sending or receiving SMS messages, please contact our support team for assistance.

At this time SMS messages are continuing to send correctly. We will continue to monitor performance through tomorrow to ensure that the issue is fully resolved. Thank you for your patience.

We are beginning to see recovery in SMS messages being delivered. Our team is continuing to monitor the situation.

This issue has been reopened, as we have received reports of SMS messages once again not sending correctly for some clients this morning. We are actively working with our SMS provider to resolve the issue as quickly as possible. We will provide an additional update as soon as more information is available.

This issue has now been resolved and SMS messages are once again sending correctly. Thank you for your patience.

We are working with our SMS provider to address the issue as quickly as possible. We will provide additional updates as we learn more. Thank you for your patience.

Twilio has indicated that they are no longer experiencing SMS delivery delays for SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes. This incident has been resolved. Thank you for your patience.

Most recent update from Twilio: We continue to see recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team has implemented a workaround for the delayed delivery receipts and we are seeing some recovery. We will provide another update in 2 hours or as soon as more information becomes available. Please follow their status page for additional updates at https://status.twilio.com.

Twilio is continuing to work with their carrier partner to resolve the issues with SMS and MMS deliverability. You can follow their updates here: https://status.twilio.com.

Twilio has provided an update that their engineering team has identified the issue and they are beginning to see some recovery in SMS and MMS delivery for US and Canada customers: https://status.twilio.com. We will provide additional updates as more information becomes available.

Amazon Web Services is reporting that the underlying issue that caused today's widespread outages has been mitigated. While they are continuing to work toward full recovery for all impacted services, we are considering this case resolved as app access and performance remains stable across all Gingr applications. Thank you for your patience.

App access and performance continues to be stable across all Gingr applications. We will await further updates from Amazon Web Services before marking this issue as fully resolved. Thank you for your patience.

At this time database connectivity appears to be restored for all Gingr customers. As this is related to an AWS outage, we will continue to monitor for any further developments.

While AWS continues to address the widespread outages, we are beginning to see improvement with system access and performance for some Gingr customers. We are continuing to actively monitor the situation and will provide additional updates as more information becomes available.

It has been identified that the current performance issues are due to a widespread Amazon Web Services (AWS) outage, and not the Gingr application itself. Updates are available on the AWS status page here: https://status.aws.amazon.com. We are working with the AWS team to resolve the issue as quickly as possible.

The app database errors and latency have been determined to be isolated to customers within one specific database cluster. We are actively working with our database hosting service to identify and resolve the issue. We will provide an additional update as soon as possible.

At this time this issue is no longer occurring and is being marked as resolved. If you or your staff experience this behavior again and are unable to access chat, please notify our team by submitting a ticket under "?" - Get Support in your app, or by sending an email to support@gingrapp.com. Thank you for your patience.

We are continuing to await additional feedback from our helpdesk provider, however there appears to be improvement in Gingr customers being able to access live chat support. If you are unable to access chat, please notify our team by submitting a ticket under "?" > Get Support in your app, or by sending an email to support@gingrapp.com.

We are still continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as more information becomes available.

We are continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as they become available.

This issue has been escalated with our helpdesk provider and we are currently awaiting additional information regarding their investigation. We will provide another update as we learn more. Thank you for your patience.

As we head into the evening, there are no additional updates on this issue from our helpdesk provider at this time. We will provide another update tomorrow morning. Thank you for your patience.

We are continuing to investigate the live chat issue with our helpdesk provider. We will provide additional updates as they become available.