Gingr App - Notice history

We have been able to confirm that SMS messages are continuing to be sent correctly and this issue has been resolved. If you are still experiencing any problems with sending or receiving SMS messages, please contact our support team for assistance.

At this time SMS messages are continuing to send correctly. We will continue to monitor performance through tomorrow to ensure that the issue is fully resolved. Thank you for your patience.

We are beginning to see recovery in SMS messages being delivered. Our team is continuing to monitor the situation.

This issue has been reopened, as we have received reports of SMS messages once again not sending correctly for some clients this morning. We are actively working with our SMS provider to resolve the issue as quickly as possible. We will provide an additional update as soon as more information is available.

This issue has now been resolved and SMS messages are once again sending correctly. Thank you for your patience.

We are working with our SMS provider to address the issue as quickly as possible. We will provide additional updates as we learn more. Thank you for your patience.

Twilio has indicated that they are no longer experiencing SMS delivery delays for SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes. This incident has been resolved. Thank you for your patience.

Most recent update from Twilio: We continue to see recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team has implemented a workaround for the delayed delivery receipts and we are seeing some recovery. We will provide another update in 2 hours or as soon as more information becomes available. Please follow their status page for additional updates at https://status.twilio.com.

Twilio is continuing to work with their carrier partner to resolve the issues with SMS and MMS deliverability. You can follow their updates here: https://status.twilio.com.

Twilio has provided an update that their engineering team has identified the issue and they are beginning to see some recovery in SMS and MMS delivery for US and Canada customers: https://status.twilio.com. We will provide additional updates as more information becomes available.

Amazon Web Services is reporting that the underlying issue that caused today's widespread outages has been mitigated. While they are continuing to work toward full recovery for all impacted services, we are considering this case resolved as app access and performance remains stable across all Gingr applications. Thank you for your patience.

App access and performance continues to be stable across all Gingr applications. We will await further updates from Amazon Web Services before marking this issue as fully resolved. Thank you for your patience.

At this time database connectivity appears to be restored for all Gingr customers. As this is related to an AWS outage, we will continue to monitor for any further developments.

While AWS continues to address the widespread outages, we are beginning to see improvement with system access and performance for some Gingr customers. We are continuing to actively monitor the situation and will provide additional updates as more information becomes available.

It has been identified that the current performance issues are due to a widespread Amazon Web Services (AWS) outage, and not the Gingr application itself. Updates are available on the AWS status page here: https://status.aws.amazon.com. We are working with the AWS team to resolve the issue as quickly as possible.

The app database errors and latency have been determined to be isolated to customers within one specific database cluster. We are actively working with our database hosting service to identify and resolve the issue. We will provide an additional update as soon as possible.

At this time this issue is no longer occurring and is being marked as resolved. If you or your staff experience this behavior again and are unable to access chat, please notify our team by submitting a ticket under "?" - Get Support in your app, or by sending an email to support@gingrapp.com. Thank you for your patience.

We are continuing to await additional feedback from our helpdesk provider, however there appears to be improvement in Gingr customers being able to access live chat support. If you are unable to access chat, please notify our team by submitting a ticket under "?" > Get Support in your app, or by sending an email to support@gingrapp.com.

We are still continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as more information becomes available.

We are continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as they become available.

This issue has been escalated with our helpdesk provider and we are currently awaiting additional information regarding their investigation. We will provide another update as we learn more. Thank you for your patience.

As we head into the evening, there are no additional updates on this issue from our helpdesk provider at this time. We will provide another update tomorrow morning. Thank you for your patience.

We are continuing to investigate the live chat issue with our helpdesk provider. We will provide additional updates as they become available.

We appreciate your patience while our teams worked to address this morning's performance issues. You can learn more about the details of the incident and the steps we are taking to prevent this in the future by following this link: https://3057737.hubspotpreview-na1.com/_hcms/preview/content/60472174724?portalId=3057737&_p[…]ue&cacheBust=0&preview_key=HUpGGUYb&from_buffer=false

At this time the application performance issues have been fully resolved. We appreciate your patience while our teams worked to address this. We will be providing a recap of the incident soon.

We have deployed the fix and are seeing improvements in app performance. We are actively monitoring for additional reports at this time.

Our engineering team is deploying a potential fix for the issue and will take approximately 25 minutes to take effect for all customers.

Development has identified an issue with our redis server and is currently working on a fix, this is a top priority and will be pushed to live as soon as it is complete. We will post an update as soon as that fix has gone live.

The isolated search issue has been fully resolved. Thank you for your patience.

Our IT team has deployed a database upgrade to address the isolated search issue for apps on affected servers. We are monitoring the fix to ensure that the issue is fully resolved. Thank you for your patience.

Over the weekend we have received reports of some additional apps being unable to pull up search results for some clients. Our support team is working to apply an immediate fix to these additional affected apps, and we are continuing to work with our IT team and our database hosting service on a long-term solution. We will provide further updates as they become available.

Our team has identified the cause of the isolated search issue, and our support team is working to apply an immediate fix to all affected apps. We are working with our IT group on a long-term solution, and will provide further updates once available.

This issue has now been resolved. Thank you for your patience.

Our IT team has worked with our database hosting service to identify the cause of the isolated search issue. A fix is in progress and we will provide an update once complete.

We are continuing to work with our database hosting service to resolve the underlying cause of the isolated search issue. A manual fix has already been applied for impacted customers. We will provide additional updates as more information becomes available.

We are still awaiting feedback from our database hosting service regarding resolution of the isolated search issue. We will continue to provide updates as more information becomes available. Thank you.

We are awaiting feedback from our database hosting service regarding resolution of the isolated search issue. Thank you for your continued patience.

We have confirmed that the search issue is isolated to apps within one specific server cluster, and we are working with our web server host provider to identify a solution. We will provide further updates as they are available.

The search issues appear to be isolated to apps within one specific server cluster. We are continuing to investigate the root cause and will provide additional updates as more information becomes available.

Our team is continuing to investigate the cause of the search issues. Thank you for your patience.