Gingr App - App Slowness – Incident details

At this time the application performance issues have been fully resolved. We appreciate your patience while our teams worked to address this. We will be providing a recap of the incident as well as planned performance improvement steps later today.

At this time, application performance is back to normal after increasing the number of available web servers to serve requests for the application. Customer reports of performance issues have subsided, but we are going to continue monitoring. Thank you for your patience.

We are continuing to receive some reports of slow response times. We have deployed additional web servers to mitigate the issue. We are continuing to investigate and monitor. Another update will be provided as more information becomes available.

Our team identified an issue with the number of concurrent files that can be opened concurrently across web servers. Our team immediately deployed additional web servers to expand capacity. We are beginning to see a reduction in errors but our team is continuing to investigate and monitor the situation. We will continue to provide updates as they become available.