CardConnect Timeout Issue

Resolved

Degraded performance

Started almost 5 years agoOctober 21, 2021Lasted 2 hours 40 minutesOctober 21, 20217:139:54 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
October 21, 2021 at 9:54 PMUTC
Resolved
October 21, 2021 at 9:54 PMUTC
This incident has been resolved. Thank you for your patience.
Update
October 21, 2021 at 7:33 PMUTC
Update
October 21, 2021 at 7:33 PMUTC
CardConnect has indicated that a fix has been implemented and they are monitoring the results. We will provide an additional update once the issue has been fully resolved.
Investigating
October 21, 2021 at 7:13 PMUTC
Investigating
October 21, 2021 at 7:13 PMUTC
At approximately 12:50pm MST, we began receiving reports of errors when attempting to process some CardConnect credit card transactions. CardConnect has posted an update that they are aware of the issue and are currently investigating. At this time it appears that only American Express transactions are being impacted. We will provide additional updates as they become available. You can also follow the incident on the CardConnect status page at https://status.cardconnect.com/.

Gingr App - CardConnect Timeout Issue – Incident details