Gingr App - App Search Issue – Incident details

This issue has now been resolved. Thank you for your patience.

Our IT team has worked with our database hosting service to identify the cause of the isolated search issue. A fix is in progress and we will provide an update once complete.

We are continuing to work with our database hosting service to resolve the underlying cause of the isolated search issue. A manual fix has already been applied for impacted customers. We will provide additional updates as more information becomes available.

We are still awaiting feedback from our database hosting service regarding resolution of the isolated search issue. We will continue to provide updates as more information becomes available. Thank you.

We are awaiting feedback from our database hosting service regarding resolution of the isolated search issue. Thank you for your continued patience.

We have confirmed that the search issue is isolated to apps within one specific server cluster, and we are working with our web server host provider to identify a solution. We will provide further updates as they are available.

The search issues appear to be isolated to apps within one specific server cluster. We are continuing to investigate the root cause and will provide additional updates as more information becomes available.

Our team is continuing to investigate the cause of the search issues. Thank you for your patience.