Some Pet Parents Unable to View Report Cards on Mobile Apple Devices

Updates

Resolved
May 03, 2023 at 9:35 PMUTC
Resolved
May 03, 2023 at 9:35 PMUTC
We are happy to report that the issue with pet parents being unable to view report cards on mobile Apple devices has now been resolved. Thank you for your patience.
Update
March 15, 2023 at 4:00 PMUTC
Update
March 15, 2023 at 4:00 PMUTC
A fix for this issue is currently being tested in a beta environment. We will provide an additional update once a timeline is set for the fix to be deployed.
Investigating
December 16, 2022 at 5:05 PMUTC
Investigating
December 16, 2022 at 5:05 PMUTC
We've received reports of some pet parents getting a blank screen when trying to view a report card on a mobile device. This is occurring in the Gingr for Pet Parents mobile app as well as the Google Chrome browser for clients using a mobile Apple device when Customer Portal 2.0 is enabled. The recommended workaround is for Apple users to view report cards using the Safari browser, or view them on a PC/Mac. This issue does not appear to be impacting Android devices or the legacy customer portal. Our developers are investigating and we will provide additional updates as more information becomes available.

Gingr App - Some Pet Parents Unable to View Report Cards on Mobile Apple Devices – Incident details