Reservation Estimate Email Action URL Linking to Incorrect Page

Resolved

Degraded performance

Started over 3 years agoFebruary 17, 2023Lasted 114 hours 33 minutesFebruary 17, 202310:33 PMFebruary 22, 20235:06 PMUTC

Affected

Communications

Outgoing Emails

Updates

Resolved
February 22, 2023 at 5:06 PMUTC
Resolved
February 22, 2023 at 5:06 PMUTC
This issue has now been resolved. Thank you for your patience.
Update
February 21, 2023 at 7:45 PMUTC
Update
February 21, 2023 at 7:45 PMUTC
A fix for this issue will be included as part of a system update that will take place tonight at approximately 9:00pm MST. We will provide an additional update once the fix has been released and verified.
Investigating
February 17, 2023 at 10:33 PMUTC
Investigating
February 17, 2023 at 10:33 PMUTC
Our development team is investigating reports of the Reservation Estimate Email action URL linking to an incorrect page. We are working to address this as quickly as possible. Until this issue is resolved, we recommend directing pet parents to view estimates via the customer portal. You may choose not to send out estimate emails, or as a temporary workaround, the Reservation Estimate Email template can be modified to remove the estimate action URL and provide instructions for accessing the estimate in the customer portal. We will provide additional updates as more information becomes available.

Gingr App - Reservation Estimate Email Action URL Linking to Incorrect Page – Incident details