Outgoing Email Log Not Displaying Email Status

Updates

Resolved
February 16, 2023 at 5:05 PMUTC
Resolved
February 16, 2023 at 5:05 PMUTC
This issue has now been resolved. Please note that the fix does not apply retroactively and email statuses will be updated from today moving forward. We appreciate your patience.
Update
February 15, 2023 at 8:13 PMUTC
Update
February 15, 2023 at 8:13 PMUTC
A fix for this issue will be included as part of a system update that will take place tonight at approximately 9:00pm MST. We will provide an additional update once the fix has been released and verified.
Update
February 09, 2023 at 5:49 PMUTC
Update
February 09, 2023 at 5:49 PMUTC
A fix for the issue with the status toggles not updating on the Outgoing Email Log is now being tested in a beta environment. We will provide additional updates once a production release date has been established.
Update
December 07, 2022 at 11:52 PMUTC
Update
December 07, 2022 at 11:52 PMUTC
Our development team is continuing to investigate the cause of this issue. Due to the upcoming holidays, there are limited release windows for system updates as we want to ensure product stability through the busy holiday season. Therefore, the timeline for a fix to be released is anticipated to be sometime in January. We will provide additional updates once a specific release date has been identified. We apologize for the inconvenience and appreciate your patience.
Investigating
December 01, 2022 at 3:18 PMUTC
Investigating
December 01, 2022 at 3:18 PMUTC
We are currently investigating an issue where the email status toggles on the Outgoing Email Log are not functioning properly to reflect the status of sent emails. Outgoing emails themselves are not affected and are sending correctly, however the status toggles are not updating. We will provide additional updates as more information becomes available.

Gingr App - Outgoing Email Log Not Displaying Email Status – Incident details

All systems operational