Gingr Payments Refund Error

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

ResolvedMarch 14, 2023 at 3:05 PMUTC
This issue has now been resolved. Thank you for your patience.
UpdateMarch 13, 2023 at 5:43 PMUTC
A fix for this issue related to Gingr Payments refund errors will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.
UpdateMarch 09, 2023 at 6:48 PMUTC
Our team has identified the cause of this issue and is currently testing a fix. We will provide an additional update as soon as a release timeline has been set.
InvestigatingFebruary 24, 2023 at 5:12 PMUTC
Our team is currently investigating intermittent reports of customers receiving a 'Gingr Payments refund error' when attempting to issue a refund through Gingr Payments. If you or your staff receive this error, please do not attempt to process the refund again and contact our support team right away for assistance. We will provide an update as soon as more information becomes available.

Gingr App - Gingr Payments Refund Error – Incident details