Gingr App - Notice history

We're currently experiencing an issue with our phone support system due to an outage with our provider. Their team is actively investigating, and we'll share updates as soon as we have more information. In the meantime, please reach out to us through chat or email, we're here and ready to help!

We're currently investigating a known issue affecting new customer registrations in the Gingr Pet Parent Portal. Some new customers may experience intermittent issues registering. Our team is actively working on a fix and we appreciate your patience.

We have been notified that Beefree.io is currently undergoing maintenance that may be impacting our Gingr customers utilizing marketing campaigns and the marketing campaign editor. For further information, please see the Beefree.io status page: https://status.beefree.io/ We will update the Gingr Status Page once the maintenance has been completed.

We have received reports that some customers are experiencing slower loading times across the Gingr application, and are currently investigating the root cause of this issue. We will continue to provide updates as they become available.

We are aware of an issue introduced in our latest release that is preventing the legacy version of the New Appointment page from working correctly. **Our team is preparing a hotfix and we expect a resolution as soon as possible.** In the meantime, we recommend switching to the current version of the New Appointment page, which provides an improved booking experience. Please see this Knowledge Base Article on making the switch: https://support.gingrapp.com/hc/en-us/articles/29474069829005-Get-Started-with-the-New-Appointment-Page-Reference Benefits of the New Appointment Page: - Effortlessly add new owners and pets without leaving the booking flow - Confirm accurate appointments with a quick review of essential pet details - Simplify scheduling by adding daycare to grooming appointments in one step - Keep appointments running smoothly with clear drop-off and pick-up times for slot-based appointments - Rebook favorite services in seconds with booking from history - Stay on top of your schedule with a preview pane that helps prevent overbooking - Boost sales and customer satisfaction by adding promotions directly to estimates **We will post another update here once the hotfix has been released**. Thank you for your patience as we work quickly to resolve this.

We have received reports where some package credits are not loading for some customers when businesses attempt to apply them via Quick Checkout or in the shopping cart. Our engineering team is actively working to resolve the defect. We will provide updates here as soon as more information is available. We appreciate your patience as we work to restore full functionality. **In affected cases:** - Package credits may not appear, including credits purchased at the booking location. - Quick Checkout may briefly show package credits before they disappear. - If impacted, package credits cannot be applied to any booking. **Alternate Solutions Available** If your business is affected, you can temporarily address the issue in one of the following ways: Use a One-Time 100% Promotion - An admin can create a promotion specifically for this issue (clearly named for tracking). - Apply the promotion during checkout to discount the value of the missing package credit. - A user with permission to deduct credits can later review the Promotions by Date report and manually deduct the correct number of package credits from the package balance. Adjust Cross-Location Credit Settings - Single-location apps: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps wanting cross-location credits: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps not wanting cross-location credits: Use the promotion option above.