Gingr App - Notice history

An application update is scheduled for Wednesday, January 28, starting at 11:00 PM ET, and is expected to take a few hours. During this time, some users may experience lag or slow loading. This release focuses on reporting improvements, accuracy, and overall reliability. Key updates include: - A new Packages Sold report showing package-level sales and revenue without manual calculations - Improved reporting by location, ensuring results align with user location access - Additional reporting fixes and enhancements - Updates to memberships, packages, invoices, owner and pet profiles, and the Pet Parent Portal For full details, please review the release notes available in your application. If you need assistance, please contact Support.

An application update is planned for Monday, January 12th with deployment starting at 11PM ET. Please review the release notes for details and reach out to Support if you need assistance.

We have scheduled an application update for Tuesday, December 16, with deployment beginning at 9:00 PM MT (11:00 PM ET). This update will resolve issues affecting employee notes and agreements that were introduced in our most recent release. After the deployment is complete, review the Release Notes within your application for full details. Reach out to Gingr Support if you need assistance.

**An application update is planned for Monday, December 15th,** with deployment starting at 9:00pm MT (11:00pm ET). Gingr 4.6.0 introduces updates designed to ease your team’s workload, remove friction from daily tasks, and set your business up for a strong start in the new year. Highlights of the release are included below. Please reach out to Gingr Support if you have any questions or require assistance. **More Flexible Way to Build Packages** Multi-Component Packages allow you to bundle credits for reservations and services into a single offering. A new configuration wizard simplifies setup and supports scheduled rate changes. These updates provide pet parents a cleaner buying experience while helping your team manage packages with less manual work. **Location-Specific Agreements** You can now assign specific locations to Agreements. When a pet parent signs, Gingr records the location automatically. This gives your team better visibility and helps ensure customers always sign what’s required for the right location. **New Option to Streamline Search Results** Multi-location teams can enable a setting that limits search results to the user’s current location. This helps staff quickly find the right owners and pets, especially during high-volume days. **More Control Over Store Credit** A new setting allows store credit to be used only at the location where it was purchased, offering clearer financial tracking across multiple sites. **Employee Notes Improvements** Employee Notes now automatically capture the user’s current location when a note is created. Notes and reports can be filtered by location, making it easier for managers and staff to understand activity across facilities. **Owner & Pet Profile Tab Updates** Owner and pet profile tabs now include an updated multi-select location field. This improves the experience across Reservations, Deposits, Invoices, Report Cards, Agreements, and other records. **More Control Over Evaluation Results** Your business can now decide whether evaluation results apply to a single location or to all locations. This gives multi-location organizations flexibility in how they track and share evaluation outcomes. **Stability Fixes Across the App** We’ve included membership corrections, pet parent portal improvements, checkout updates, and other fixes designed to smooth out daily workflows and reduce friction during your busiest season.

### **An application update is planned for Wednesday, November 19th**. Deployment will start at 9pm MT (11pm ET) and is expected to complete within 3 hours. Some users may experience slow loading times during deployment. After the release, please review the release notes for full details and reach out to the Support team if you have any questions or require assistance. ### **Release Notes** **📝 Agreement Updates** - Resolved an issue where pet parents who were not logged in to the pet parent portal were redirected to the login page when accessing an agreement link sent via SMS. Pet parents can now open and sign agreements directly from the SMS link without needing to log in first. - Resolved an issue where agreements sent via SMS displayed the reservation type description instead of the actual agreement text when tied to specific reservation types. Customers now correctly see the intended agreement content when receiving the link via SMS. **📅 Booking Updates** - Resolved an issue that prevented pet parents from proceeding when selecting times for non-Specialist scheduled services with a frequency other than Once. Pet parents can now successfully add services when requesting bookings. - Resolved an issue in the Business Portal where reselecting the reservation end time could display hours from both the start and end dates, allowing users to select times outside the configured Hours of Operation. End times now correctly reflect only the hours for the selected end date. **🔧 Other Updates** - Resolved an issue where package subscriptions were renewing progressively later in the day for businesses with a large volume of subscriptions renewing on the same date, causing packages to be unavailable at checkout.

An application update is planned for Wednesday, November 12th. Deployment will start at 9pm MT (11pm ET) and is expected to complete within 3 hours. Some users may experience slow loading times during deployment. After the release, please review the release notes in Gingr for full details and reach out to the Support team if you have any questions or require assistance.