Gingr App - Possible Customer Portal and Payment delays/ outages – Incident details

Possible Customer Portal and Payment delays/ outages

Resolved
Degraded performance
Started 11 months agoLasted 43 minutes

Affected

Customer Portal

Degraded performance from 5:38 PM to 6:22 PM

Payments and Credit Card Processing

Degraded performance from 5:38 PM to 6:22 PM

Deposits

Degraded performance from 5:38 PM to 6:22 PM

Credit Card Processing

Degraded performance from 5:38 PM to 6:22 PM

Gingr Payments

Degraded performance from 5:38 PM to 6:22 PM

Card Connect

Degraded performance from 5:38 PM to 6:22 PM

Updates
  • Resolved
    UTC
    Resolved

    CloudFlare has now resolved the incident. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    We are currently monitoring an outage with our technology partner, Cloudflare, that may impact performance and accessibility of the customer portal and payment services. Users may experience slower load times or intermittent access issues. This disruption may also affect certain integrated partner services, including Gingr Payments (Stripe) and CardConnect, and/or related APIs or webhooks. Our team is actively tracking Cloudflare’s status and will provide updates as services stabilize or you can find information here https://www.cloudflarestatus.com/. Thank you for your patience as we work to minimize impact.